Global Relationship Services Manager

Standard Chartered Bank; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary & benefits

Flexible working arrangements

Wellbeing support (Unmind)

Learning culture

Inclusive culture

Job summary

Standard Chartered Bank Singapore is seeking a Relationship Service Manager, International Banking, to partner with Relationship Managers and support business growth through consistent service delivery and meaningful client engagement. You will manage day-to-day client servicing, transactions, documentation, and internal coordination while upholding risk and control standards.

The role emphasizes attention to detail, a strong client-service mindset, clear communication, and the ability to

Qualifications

• Diploma or Bachelor’s degree is required.
• Minimum 1 year of relevant experience.
• Strong client-service mindset and focus on positive client experience.
• Excellent attention to detail and accurate documentation.

Responsibilities

• Provide high-quality service support by responding promptly to client queries.
• Manage account servicing and maintenance activities efficiently.
• Coordinate with Relationship Managers and internal teams to support client needs.
• Verify and process transactions accurately and timely.
• Ensure complete and accurate documentation is submitted on time.
• Track and resolve client complaints with timely follow-up.
• Participate in service initiatives to improve client experience.
• Provide admin support for branch and hub operations and assist with client events.
• Maintain risk awareness including escalation and mitigation of fraud and compliance risks.
• Protect client information by enforcing data privacy and banking secrecy.
• Demonstrate Bank values and collaborate with stakeholders across functions.

Skills

Client-service mindset

Attention to detail

Communication skills

Organization

Resilience under pressure

Risk awareness

Commercial awareness

Team collaboration

Education

Diploma or Bachelor's degree

Job description

Standard Chartered Bank Singapore is seeking a Relationship Service Manager, International Banking, to partner with Relationship Managers and support business growth through consistent service delivery and meaningful client engagement. You will manage day-to-day client servicing, transactions, documentation, and internal coordination while upholding risk and control standards.

The role emphasizes attention to detail, a strong client-service mindset, clear communication, and the ability to