Global Production Reliability & SRE Lead

GIC Private Limited; Singapore; Hybrid; SGD 260,000 - 360,000; Full time

Job summary

GIC Private Limited in Singapore seeks a SVP, Production Support and SRE Lead to oversee 24x7 platform stability for SAT across CI/CD, developer tooling, and AI platforms. You will triage incidents, coordinate cross-team resolution, and ensure robust operational health.

The role focuses on follow-the-sun support, proactive monitoring, change management, and collaboration with vendors to keep engineering productivity high. Hybrid work arrangement.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• 10+ years of experience in application support, platform support, or related roles.
• Hands-on with monitoring tools/datadog, Splunk; cloud infra AWS, ECS, Kubernetes; Terraform.

Responsibilities

• Follow-the-sun L1/L2 Production Support Lead for SAT platforms and tooling.
• Production monitoring and dashboards (Datadog) across pipelines and services.
• Incident management with triage, resolution, and post-incident reviews.
• Change management for platform upgrades, deployments, and image updates.
• User support for CI/CD, workspace tooling, and AI assistants usage.
• Vendor engagement with GitHub, JFrog, Atlassian, and AI platform vendors.
• Investigate production incidents and coordinate with infra, security, and app teams.
• Drive system resiliency, failover, and disaster recovery for platform services.
• Document run books, incidents, and configurations (Confluence).
• Continuous improvement for automation and self-help workflows.

Skills

Monitoring tools

Cloud infrastructure

Terraform

Databases

Operating systems

Problem solving

Attention to detail

Communication

Teamwork

AI tooling

Education

Bachelor's degree in CS/IT or equivalent

Tools

GitHub

GitHub Actions

JFrog Artifactory/Xray

SAST scanning

Jira

Confluence

VS Code/JetBrains

Job description

GIC Private Limited in Singapore seeks a SVP, Production Support and SRE Lead to oversee 24x7 platform stability for SAT across CI/CD, developer tooling, and AI platforms. You will triage incidents, coordinate cross-team resolution, and ensure robust operational health.

The role focuses on follow-the-sun support, proactive monitoring, change management, and collaboration with vendors to keep engineering productivity high. Hybrid work arrangement.