Global Production Reliability & SRE Lead

GIC Private Limited

Singapore

Hybrid

SGD 260,000 - 360,000

Full time

10 days ago
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Job summary

GIC Private Limited in Singapore seeks a SVP, Production Support and SRE Lead to oversee 24x7 platform stability for SAT across CI/CD, developer tooling, and AI platforms. You will triage incidents, coordinate cross-team resolution, and ensure robust operational health.

The role focuses on follow-the-sun support, proactive monitoring, change management, and collaboration with vendors to keep engineering productivity high. Hybrid work arrangement.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
  • 10+ years of experience in application support, platform support, or related roles.
  • Hands-on with monitoring tools/datadog, Splunk; cloud infra AWS, ECS, Kubernetes; Terraform.

Responsibilities

  • Follow-the-sun L1/L2 Production Support Lead for SAT platforms and tooling.
  • Production monitoring and dashboards (Datadog) across pipelines and services.
  • Incident management with triage, resolution, and post-incident reviews.
  • Change management for platform upgrades, deployments, and image updates.
  • User support for CI/CD, workspace tooling, and AI assistants usage.
  • Vendor engagement with GitHub, JFrog, Atlassian, and AI platform vendors.
  • Investigate production incidents and coordinate with infra, security, and app teams.
  • Drive system resiliency, failover, and disaster recovery for platform services.
  • Document run books, incidents, and configurations (Confluence).
  • Continuous improvement for automation and self-help workflows.

Skills

Monitoring tools
Cloud infrastructure
Terraform
Databases
Operating systems
Problem solving
Attention to detail
Communication
Teamwork
AI tooling

Education

Bachelor's degree in CS/IT or equivalent

Tools

GitHub
GitHub Actions
JFrog Artifactory/Xray
SAST scanning
Jira
Confluence
VS Code/JetBrains

Job description

GIC Private Limited in Singapore seeks a SVP, Production Support and SRE Lead to oversee 24x7 platform stability for SAT across CI/CD, developer tooling, and AI platforms. You will triage incidents, coordinate cross-team resolution, and ensure robust operational health.

The role focuses on follow-the-sun support, proactive monitoring, change management, and collaboration with vendors to keep engineering productivity high. Hybrid work arrangement.

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