SVP Production Reliability & Incident Lead

GIC Private Limited; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

GIC Private Limited is seeking a Production Support Lead in Singapore to drive the stability and resilience of core applications. This role involves leading a high-performing support team and ensuring optimal performance and security.

The successful candidate will have extensive experience in production support and will oversee operations management, incident response, and change governance while collaborating with engineering teams.

Qualifications

• 15+ years in Production Support or Site Reliability Engineering.
• Strong leadership in high-stakes environments.
• Proficient in database systems like MSSQL and PostgreSQL.

Responsibilities

• Architect and govern the L1/L2 Production Support model.
• Lead high-severity incident response efforts.
• Define environment monitoring strategy for performance.

Skills

Enterprise Observability

Cloud-native architectures

Data Ecosystems

AI/ML operational understanding

Crisis command

Education

Bachelor’s or Master’s degree in Computer Science

Tools

AWS

Kubernetes

Datadog

Job description

GIC Private Limited is seeking a Production Support Lead in Singapore to drive the stability and resilience of core applications. This role involves leading a high-performing support team and ensuring optimal performance and security.

The successful candidate will have extensive experience in production support and will oversee operations management, incident response, and change governance while collaborating with engineering teams.