Global Process Delivery Analyst II, Tier 3

NIKE GLOBAL TRADING B.V. SINGAPORE BRANCH; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

NIKE, Inc. is hiring for a Global Process Delivery role in Singapore. You will join the APGC Global Process Delivery team to implement process and system enhancements for HR operations across the organization, collaborating with HR partners, payroll, and technology teams worldwide.

The role emphasizes root-cause analysis, scalable solutions, and driving automation to improve employee experiences and operational excellence. Strong communication across levels is essential.

Qualifications

• 3-5 years of experience in HR Operations, Shared Services, HR Technology, Payroll, Benefits, Employee Lifecycle, Process Excellence, or related fields.
• Strong analytical and problem-solving skills with the ability to investigate issues, identify root causes, and recommend sustainable solutions.
• Experience leading or supporting process improvement, system enhancement, implementation, or change initiatives.
• Ability to manage multiple priorities and deliver results independently.
• Strong stakeholder management and communication skills across functions and levels.
• Experience working with Workday, ServiceNow, reporting tools, or similar HR technologies.
• Ability to simplify complex information and translate business requirements into practical solutions.
• A continuous improvement mindset with an interest in automation, digital solutions, and operational excellence.

Responsibilities

• Identify and solve operational issues through process, system, or service improvements.
• Lead root cause analysis and recommend scalable solutions that improve quality, efficiency, compliance, and employee experience.
• Partner with regional and global stakeholders to design, test, and implement process and system enhancements.
• Support project delivery, including requirements gathering, testing, change readiness, implementation, and post-launch support.
• Develop reporting, insights, and recommendations to support operational performance and decision-making.
• Create and maintain process documentation, work instructions, controls, and knowledge resources.
• Drive standardization, automation, and continuous improvement initiatives across employee lifecycle services.
• Share expertise and contribute to capability building across the team.

Skills

HR Operations

Process Improvement

Workday

ServiceNow

Stakeholder Management

Analytical Skills

Change Management

Tools

Reporting Tools

Job description

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

WHO YOU'LL WORK WITH

You will join the APGC Global Process Delivery (GPD) team and partner with the GPD hub team, employees, managers, HR Business Partners, People Solutions Advisory, Payroll, Total Rewards, Global Process Owners, and Technology teams to deliver projects and drive process enhancements to improve employee experiences and deliver scalable HR solutions globally.

WHO WE ARE LOOKING FOR

• 3-5 years of experience in HR Operations, Shared Services, HR Technology, Payroll, Benefits, Employee Lifecycle, Process Excellence, or related fields.
• Strong analytical and problem-solving skills with the ability to investigate issues, identify root causes, and recommend sustainable solutions.
• Experience leading or supporting process improvement, system enhancement, implementation, or change initiatives.
• Ability to manage multiple priorities and deliver results independently.
• Strong stakeholder management and communication skills across functions and levels.
• Experience working with Workday, ServiceNow, reporting tools, or similar HR technologies.
• Ability to simplify complex information and translate business requirements into practical solutions.
• A continuous improvement mindset with an interest in automation, digital solutions, and operational excellence.

WHAT YOU'LL WORK ON

• Identify and solve operational issues through process, system, or service improvements.
• Lead root cause analysis and recommend scalable solutions that improve quality, efficiency, compliance, and employee experience.
• Partner with regional and global stakeholders to design, test, and implement process and system enhancements.
• Support project delivery, including requirements gathering, testing, change readiness, implementation, and post-launch support.
• Develop reporting, insights, and recommendations to support operational performance and decision-making.
• Create and maintain process documentation, work instructions, controls, and knowledge resources.
• Drive standardization, automation, and continuous improvement initiatives across employee lifecycle services.
• Share expertise and contribute to capability building across the team.

What Success Looks Like:

• Complex operational issues are resolved through sustainable solutions rather than repeated manual intervention.
• Projects and enhancements are delivered with strong stakeholder alignment and successful adoption.
• Opportunities for automation, simplification, and standardization are identified and implemented.
• Operational risks are proactively managed, and delivery quality continues to improve.
• Employees, managers, and HR partners experience simpler, faster, and more effective services.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.