Global Process Delivery Analyst I

NIKE GLOBAL TRADING B.V. SINGAPORE BRANCH; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Nike, Inc. in Singapore is seeking a Global Process Delivery professional to support high-volume HR operations. You will ensure data accuracy, compliance, and efficiency across global HR processes, collaborating with cross-regional teams and vendors.

The role requires a Bachelor’s degree and strong English communication, with experience in HR Total Rewards and HR systems such as Workday Core HR and ServiceNow.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience in HR/Operations.
• Experience with Workday Core HR and ServiceNow is preferred.
• Experience in HR Total Rewards is preferred.
• Strong adaptability and ability to multitask across platforms.
• High fluency in English with excellent interpersonal and communication skills.

Responsibilities

• Manage and prioritize requests from employees, managers, and HR partners through ServiceNow while delivering Total Rewards operations.
• Support leave administration and compensation audits.
• Assist with system updates, mass data uploads, and benefits administration.
• Drive process improvements to enhance team efficiency and service delivery.

Skills

Attention to detail

Communication skills

English proficiency

Education

Bachelor's degree in a relevant field

Tools

Workday Core HR

ServiceNow

Job description

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

WHO YOU'LL WORK WITH

This role reports to the Global Process Delivery Senior Supervisor and collaborates with cross-regional teams to deliver Total Rewards operations while identifying opportunities to streamline processes and improve efficiency. The role also partners with both company-appointed and local vendors to ensure effective and efficient operational delivery.

WHO WE ARE LOOKING FOR

This role is part of the Global Process Delivery team, supporting high-volume HR operations within a multinational organization. The position is responsible for ensuring data accuracy, operational efficiency, and compliance across global HR processes, while applying strong critical-thinking skills to navigate complex and ambiguous situations.

This position requires the ability to manage a substantial workload in a fast-paced environment, maintain a high level of attention to detail, and demonstrate a strong commitment to supporting employees globally.

Bachelor's degree in a relevant field, or an equivalent combination of education and experience in HR, Operations, or Organizational Management.

Experience with Workday, specifically within the Core HR area, and ServiceNow is preferred.

Experience in HR Total Rewards is preferred.

Strong adaptability and flexibility, with the ability to balance competing priorities and multitask across multiple platforms and systems.

High fluency in English to effectively support stakeholders across different geographies.

Excellent interpersonal and communication skills, with the ability to communicate complex concepts to stakeholders at all levels.

WHAT YOU'LL WORK ON

In this role, you will manage and prioritize requests from employees, managers, and HR partners through ServiceNow while delivering Total Rewards operations, including leave administration and compensation audits. You will also support system updates, mass data uploads, benefits administration, and drive process improvements to enhance team efficiency and service delivery.

Key Responsibilities

• Administer leave of absence requests in Workday and various time management systems.
• Administer employee benefits, including health, insurance, retirement, meal, and wellness programs.
• Ensure compliance with labor laws and internal policies related to compensation and benefits.
• Support quarterly, bi-annual, and annual compensation cycles.
• Manage vendor relationships and oversee benefits providers and payroll interfaces.
• Conduct regular Total Rewards audits of HR data to ensure accuracy, compliance, and data integrity.
• Initiate and participate in process improvement initiatives to enhance team efficiency and effectiveness.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.