Risk Manager - Global Payment - Singapore

BYTEDANCE PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

ByteDance is seeking a Senior Specialist–Risk Operations to own the risk workflows across payment and business scenarios, handling customer complaints, appeals, and disputes. You will partner with Risk Strategy, Product, Engineering, Customer Service, and external partners to remove bottlenecks and improve the customer journey.

The role requires leading end-to-end diagnosis of complex issues within a specific business domain, with a 5-day onsite work arrangement.

Qualifications

• Bachelor’s degree or above in business, finance, statistics, data analytics, engineering, or related field.
• Over 3 years of experience in fintech, e-commerce, or payment-related companies.
• Proficient in English (oral and written) for cross-regional collaboration.

Responsibilities

• Own risk operations workflows across payment and business scenarios, including customer complaints, appeals, and disputes.
• Monitor quality and efficiency; ensure consistent execution across internal teams, BPO agents, and AI agents.
• Partner with Risk Strategy, Product, Engineering, Customer Service and external payment partners to resolve bottlenecks and improve customer experience.
• Design and roll out operations processes to support expansion with new payment products and risk touchpoints.
• Act as operational point of contact for assigned business domain; lead end-to-end diagnosis of complex issues and drive cross-functional improvements.

Skills

Problem solving

Data-driven

SQL queries

Dashboard tools

Cross-functional collaboration

Education

Bachelor’s degree or above

Tools

SQL

Dashboard tools

Job description

Responsibilities

Team Introduction In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide. This is an exciting opportunity to make an impact on global scale across all ByteDance's business use cases.

Responsibilities: - Own the risk operations workflows across payment and business scenarios, including customer complaints, appeals, and disputes. Monitor quality and efficiency, ensure consistent execution across internal teams, BPO agents, and AI agents.

- Partner with Risk Strategy, Product, Engineering, Customer Service, and external payment partners to resolve operational bottlenecks, improve customer experience. - Design and roll out operations processes to support business expansion, new payment products, and emerging risk control touchpoints. Assess operational readiness, define ownership and escalation paths, and monitor post-launch performance.

- For the Senior Specialist level: Act as the operational point of contact for an assigned business domain, lead end-to-end diagnosis of complex issues, and drive cross-functional improvement initiatives from problem definition through implementation and impact validation. This role will be based onsite at our office and will require a 5-day onsite work arrangement.

Qualifications

Minimum Qualification(s):

• Bachelor’s degree or above, preferably in Business, Finance, Statistics, Data Analytics, Engineering, or a related field.
• Over 3 years of work experience in Fintech, E-commerce, or payment related companies.
• Proficient in English (oral and written) for regular collaboration with cross-regional teams and stakeholders.

Preferred Qualification(s):

• Strong problem-solving and data-driven capability; able to identify patterns from cases, and able to conduct data query using SQL or dashboard tools.
• High ownership, and strong cross-team collaboration capability.

Job Information

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.