Global Payment Ops & Process Improvement Lead

ByteDance; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

ByteDance is seeking a capable operations professional to design copilot workflows and improve end-to-end processes across its global payments function. You will surface risks, prepare concise stakeholder updates, and document repeatable procedures to reduce tribal knowledge.

The role emphasizes cross-functional collaboration and adherence to regulatory standards. The position requires a Bachelor’s degree and the ability to work in a fast-paced, worldwide environment.

Qualifications

• Bachelor's degree in Computer Science, Business, Accounting, Finance, or related field.
• Strong operator who brings structure to ambiguity and keeps teams aligned.
• Comfort with service data, process design, and AI-enabled workflow improvement.
• Experienced in operational process management, SOP development in financial services.
• Proven cross-functional collaboration and driving process improvement.
• Ability to work in a fast-paced, global environment with multiple stakeholders.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Design and operationalize copilot workflows for tasks such as translation capability, issue summarization, knowledge retrieval, and post-incident follow-up.
• Surface risks early by spotting weak signals in service metrics, support queues, partner feedback, and delivery execution.
• Prepare concise updates for stakeholders, with a clear view of what changed, what matters, and what needs a decision.
• Help teams adopt better working habits by documenting repeatable processes, tightening feedback loops, and reducing dependency on tribal knowledge.
• Measure impact through quality, speed, closure discipline, and reduction in avoidable operational work.
• Monitor and ensure compliance with industry regulations and internal policies across global operations.
• Act as an escalation point for operational issues related to SOP compliance, ensuring timely resolution and effective communication, work closely with Risk, Compliance, Quality Assurance, and Automation teams to enhance operational effectiveness.
• This role will be based onsite at our office and will require a 5-day onsite work arrangement.

Skills

Cross-functional collaboration

AI-enabled workflow improvement

Process design

Operational excellence

Data analysis

Microsoft Office

Education

Bachelor's degree (CS/Business/Accounting/Finance or related)

Tools

Microsoft Office Suite

Job description

ByteDance is seeking a capable operations professional to design copilot workflows and improve end-to-end processes across its global payments function. You will surface risks, prepare concise stakeholder updates, and document repeatable procedures to reduce tribal knowledge.

The role emphasizes cross-functional collaboration and adherence to regulatory standards. The position requires a Bachelor’s degree and the ability to work in a fast-paced, worldwide environment.