Customer Order Management Specialist

Skillsforce Management Consultancy; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Skillsforce Management Consultancy seeks a customer service and order management professional in Singapore. You will provide accurate information, solve problems via calls and emails, and manage end-to-end order processes to ensure timely, accurate fulfillment while maintaining compliance with company policies.

The role requires strong English and Korean communication skills, experience in sales operations, and coordination with internal and external stakeholders to support the Korean market.

Qualifications

• Excellent written and verbal communication in English and Korean.
• Experience in customer service, sales operations, and order processing with internal and external stakeholders.

Responsibilities

• Provide accurate information and solve problems via calls and emails.
• Account management of quote-to-cash cycle, generating quotes and converting to orders.

Skills

English

Korean

Job description

Primary Responsibilities:

• Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post sales functions via calls and emails.


• Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical


• Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.


• Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with company’s policies, processes and legal requirements.


• Ensure close follow-up of outstanding orders and issue with proactive communication to customers.


• Responsible for customer’s journey and manage sensitive issues with poise and professionalism, elevate when necessary


• Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.


• Performing on miscellaneous duties and projects as assigned.

Requirements:

• Excellent communication skills, both written and verbal in both English and Korean language as this role is required to support Korean market and customers. Korean language proficiency is a must and has understanding of Korean business culture


• With relevant work experience to support customer service, sales operations and processing sales order, logistic arrangement (primary interaction with internal stakeholders), with few interactions with external customers.