Customer & Sales Operation Specialist (Korean Speaking)

SKILLSFORCE MANAGEMENT CONSULTANCY PTE LTD; Singapore; Vor Ort; SGD 42.000 - 64.000; Vollzeit

Zusammenfassung

Skillsforce Management Consultancy Pte Ltd seeks a Customer Operation & Order Management Specialist to support the Korea market. You will manage quotes to cash, coordinate end-to-end orders, shipments, and liaise with internal and external stakeholders to ensure accuracy and timely delivery.

The role requires excellent English and Korean communication, robust customer service experience, and the ability to handle sensitive issues with poise.

Qualifikationen

• Bilingual requirement: English and Korean.
• Experience in customer service, sales operations, and order processing.

Aufgaben

• Handle end-to-end order management from quote to cash.
• Coordinate order fulfillment, shipments, and returns with internal/external stakeholders.
• Provide accurate information and solutions via calls and emails to customers.

Kenntnisse

Korean language

Customer service

Order management

Communication

Tools

CRM software

Jobbeschreibung

Position: Customer Operation & Order Management Specialist (Korea market)

Primary Responsibilities:

• Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post sales functions via calls and emails.
• Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
• Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
• Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with company's policies, processes and legal requirements.
• Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
• Responsible for customer's journey and manage sensitive issues with poise and professionalism, elevate when necessary
• Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.
• Performing on miscellaneous duties and projects as assigned.

Requirements:

• Excellent communication skills, both written and verbal in both English and Korean language as this role is required to Korean Customer Market. Korean language proficiency is a must and has understanding of Korean business culture
• With relevant work experience to support customer service, sales operations and processing sales order, logistic arrangement (primary interaction with internal stakeholders), with few interactions with external customers.

Registration No. R1100673

EA Licence No. : 99C3289