Global Customer Experience & Order Specialist

Allozymes; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Agilent Technologies, Inc. is seeking a customer-focused professional to drive order management and customer relationship initiatives.

You will coordinate orders from inception to invoicing, resolve complex issues, and collaborate with sales, manufacturing, logistics, and service delivery to ensure a smooth customer experience. The role requires strong English and Korean communication, experience with ERP systems like SAP, and the ability to work in a fast-paced, global environment.

Qualifications

• Bachelor's or Master's degree or equivalent in customer service operations.
• Excellent written and verbal English and Korean communication.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Knowledge in SAP or similar ERP system preferred but not mandatory.
• Experience in customer order reviewing/processing/management is preferred.
• Ability to work in a fast-paced, culturally diverse environment with multiple priorities.

Responsibilities

• Provide pre-sales and/or post-sales consulting to benefit customers in order fulfillment processes and related requests.
• Manage and coordinate the end-to-end customer experience from order to delivery to invoicing.
• Resolve complex customer service issues across multi-country accounts and liaise with internal teams.
• Identify and follow up on business opportunities.

Skills

English

Korean

MS Office

SAP

Education

Bachelor's or Master's degree

Job description

Agilent Technologies, Inc. is seeking a customer-focused professional to drive order management and customer relationship initiatives.

You will coordinate orders from inception to invoicing, resolve complex issues, and collaborate with sales, manufacturing, logistics, and service delivery to ensure a smooth customer experience. The role requires strong English and Korean communication, experience with ERP systems like SAP, and the ability to work in a fast-paced, global environment.