Global Operations & Customer Experience Leader

STMicro; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

STMicroelectronics in Singapore seeks an experienced fulfillment professional to serve as the primary interface between customers and ST for operational communications, demand fulfillment, and service performance.

You will pro-actively act as the official information source for customer demand and execution constraints, coordinating with sales and supply chain teams to ensure timely, accurate delivery and billing.

Qualifications

• 5-10 years experience in fulfillment and related roles.
• Strong understanding of sales processes, demand and supply management, and customer service.
• Collaborative partner with business operations, sales, finance, divisions, and supply chain teams.
• Excellent communication and problem-solving abilities.

Responsibilities

• Manage order lifecycle (firm orders, NRE POs, samples), including contract and pricing setup.
• Maintain and optimize backlog; monitor confirmations and deliveries; capture customer signals to improve forecast accuracy.
• Ensure adherence to terms (RD changes, inventory control) and drive issue resolution with divisions and supply chain teams.
• Provide short-term manufacturing requests through customer delivery forecasts and demand management.
• Achieve revenue plans by optimizing backlog coverage in coordination with sales and customers.
• Support billing and shipping requirements with Finance, Logistics, and Trade Compliance.
• Execute disciplined last-mile activities to achieve quarterly billing targets (e.g., JIT, DSI).
• Translate supply drivers into reliable supply commitments with capacity visibility and quality service setups.
• Manage consignment and buffer stock agreements (VMI, LTI).
• Proactively manage shipment risks: delays, urgent shipments, customs issues, and trade compliance.

Skills

Communication skills

Supply chain management

Customer service

Job description

STMicroelectronics in Singapore seeks an experienced fulfillment professional to serve as the primary interface between customers and ST for operational communications, demand fulfillment, and service performance.

You will pro-actively act as the official information source for customer demand and execution constraints, coordinating with sales and supply chain teams to ensure timely, accurate delivery and billing.