Global Operations & Customer Service Leader

STMicroelectronics; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

STMicroelectronics is seeking an experienced fulfillment professional to be the primary interface between customers and ST for operational communications, demand fulfillment, forecast alignment, and service performance. You will manage orders, optimize backlog, and drive revenue through efficient execution.

You will collaborate with sales, finance, and supply chain teams to resolve issues, optimize capacity, and mitigate risks, ensuring on-time delivery and high customer satisfaction.

Qualifications

• 5-10 years experience in fulfillment or supply chain roles.
• Experienced fulfillment professional with deep expertise in sales processes, demand and supply management, and customer service.
• Strong understanding of supply chain principles, processes, and best practices.
• Collaborative partner with business operations, sales, finance, divisions, and supply chain teams.
• Strong communication skills.
• Strong problem solving skills.

Responsibilities

• Manage customer orders and executions across lifecycle, including contracts and pricing setup for relevant channels.
• Translate supply drivers into reliable supply commitments and manage consignment/buffer stock.
• Oversee customer communication, escalation handling, and collaboration with sales and supply chain teams to resolve issues.
• Develop forward-looking capacity and constraint outlooks and define mitigation strategies during constraints.

Skills

Sales processes

Demand management

Supply management

Customer service

Supply chain principles

Cross-functional collaboration

Communication skills

Problem solving

Job description

STMicroelectronics is seeking an experienced fulfillment professional to be the primary interface between customers and ST for operational communications, demand fulfillment, forecast alignment, and service performance. You will manage orders, optimize backlog, and drive revenue through efficient execution.

You will collaborate with sales, finance, and supply chain teams to resolve issues, optimize capacity, and mitigate risks, ensuring on-time delivery and high customer satisfaction.