Business Operations & Customer Service

STMicro; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

STMicroelectronics in Singapore seeks an experienced fulfillment professional to serve as the primary interface between customers and ST for operational communications, demand fulfillment, and service performance.

You will pro-actively act as the official information source for customer demand and execution constraints, coordinating with sales and supply chain teams to ensure timely, accurate delivery and billing.

Qualifications

• 5-10 years experience in fulfillment and related roles.
• Strong understanding of sales processes, demand and supply management, and customer service.
• Collaborative partner with business operations, sales, finance, divisions, and supply chain teams.
• Excellent communication and problem-solving abilities.

Responsibilities

• Manage order lifecycle (firm orders, NRE POs, samples), including contract and pricing setup.
• Maintain and optimize backlog; monitor confirmations and deliveries; capture customer signals to improve forecast accuracy.
• Ensure adherence to terms (RD changes, inventory control) and drive issue resolution with divisions and supply chain teams.
• Provide short-term manufacturing requests through customer delivery forecasts and demand management.
• Achieve revenue plans by optimizing backlog coverage in coordination with sales and customers.
• Support billing and shipping requirements with Finance, Logistics, and Trade Compliance.
• Execute disciplined last-mile activities to achieve quarterly billing targets (e.g., JIT, DSI).
• Translate supply drivers into reliable supply commitments with capacity visibility and quality service setups.
• Manage consignment and buffer stock agreements (VMI, LTI).
• Proactively manage shipment risks: delays, urgent shipments, customs issues, and trade compliance.

Skills

Communication skills

Supply chain management

Customer service

Job description

OUR STORY

At STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today.

When you join ST, you will be part of a global business with more than 115 nationalities, present in 40 countries, and comprising over 50,000 diverse and dedicated creators and makers of technology around the world.

Developing technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and the desire to disrupt the status quo, drive innovation, and unlock their own potential.

Embark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way. Our technology starts with you.

YOUR ROLE

Be the primary interface between customers and ST for operational communications, demand fulfillment, forecast alignment, supply execution and service performance through best-in-class customer service.

Pro-actively act as the official and reliable information source for customer demand and execution constraints...

Customer orders & executions management

• Manage order lifecycle (firm orders, NRE POs, samples), including contract and pricing set up (exceptions exist for Distribution).
• Maintain and optimize backlog: update requests, monitor confirmations & deliveries. Capture customer signals to improve forecast accuracy, as applicable.
• Ensure adherence to the agreed terms (RD changes, inventory control) and drive issue resolution working with divisions and supply chain organizations.
• Provide the short-term manufacturing request through customer delivery forecasts, operational demand management, complimenting customer POs, as applicable.
• Achieve revenue plans by driving optimal backlog coverage, working in close partnership with the customer, sales and champions.
• Support billing and shipping requirements in coordination with Finance, Logistics, and Trade Compliance.
• Ensure disciplined last-mile execution to achieve quarter-end billing targets (e.g. JIT, DSI).

Supply & Logistics Management

• Translate key supply drivers (internal / external inventory, GITs, constrained demand, PLDs, demand layering) into a clear and reliable supply commitment to customer through capacity visibility, quality service setup, and in alignment with sourcing agreement obligations.
• Manage consignment and buffer stock agreement (VMI contracts, LTI agreements).
• Proactively manage shipment risks: resolve delays, expedite urgent shipments, address customs issues, and manage trade compliance requirements.
• Oversee customer set up, following the governance standards and customer requirements, as applicable.

Customer communication & Escalation

• Lead customer communication on operational topics (lead-time, delivery status, improvement).
• Support direct customer or distributor inquiries (claims, RMAs, compliance data, documentation).
• Partner closely with the respective sales team, manage escalations, ensuring timely resolution through prompt communication.

Capacity & Constraint Outlook

• Develop and communicate forward-looking supply outlooks aligned with allocation and capacity.
• Define mitigation strategies and product mix scenarios during constraints.

YOUR SKILLS & EXPERIENCES

• 5-10 years experience
• Experienced fulfillment professional with deep expertise in sales processes, demand and supply management, and customer service.
• Strong understanding of supply chain principles, processes, and best practices, with the ability to support efficient planning, coordination, and execution across the value chain.
• Collaborative partner with business operations, sales, finance, divisions, and supply chain teams.
• Strong communication skills
• Problem solving skills

ST is proud to be one of the 17 companies certified as a 2025 Global Top Employer and the first and only semiconductor company to achieve this distinction. ST was recognized in this ranking thanks to its continuous improvement approach and stands out particularly in the areas of ethics & integrity, purpose & values, organization & change, business strategy, and performance.

At ST, we endeavor to foster a diverse and inclusive workplace, and we do not tolerate discrimination. We aim to recruit and retain a diverse workforce that reflects the societies around us. We strive for equity in career development, career opportunities, and equal remuneration. We encourage candidates who may not meet every single requirement to apply, as we appreciate diverse perspectives and provide opportunities for growth and learning. Diversity, equity, and inclusion (DEI) is woven into our company culture.

To discover more, visit st.com/careers.