Global Operations Center Support Specialist

FIRMUS METAL INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

FIRMUS METAL INTERNATIONAL PTE. LTD. is seeking a Global Operations Centre (GOC) Support Specialist in Singapore to cover a 24x7 shift-based role. You will support network operations, monitor server hardware, and respond to alerts from data centre facilities.

You will troubleshoot issues, log tickets, and coordinate with cross-functional teams to maintain infrastructure and meet SLAs. Candidates should have data centre experience and be comfortable with rotating shifts.

Qualifications

• Diploma or professional certification in Electrical, Mechanical, Computer Science, Information Technology or equivalent.
• At least two years of experience in data centres or 24x7 critical environment management.
• Able to work shifts, including weekends and public holidays.
• Basic understanding of electrical and mechanical systems used in data centres.
• Proficient in network and server hardware troubleshooting.
• Working knowledge of physical IT infrastructure components.
• Comfortable working on rotating shifts.
• Knowledge of monitoring and ticketing tools.
• Strong problem-solving and communication skills.
• Demonstrated ability to work effectively under direction.

Responsibilities

• Support network operations and data centre infrastructure in a 24x7 shift-based environment.
• Monitor data centre, networks and hardware health; troubleshoot to minimise downtime.
• Log, update and progress tickets to resolution; collaborate with teams to repair infrastructure.
• Follow escalation procedures and act as contact for major events or escalations.
• Coordinate data centre maintenance with internal and external parties.
• Compile daily monitoring tasks into documentation; maintain access logs and reports.

Skills

Network monitoring

Server hardware

Troubleshooting

Ticketing

Shift work

Data centre operations

Documentation

Escalation management

Communication

Problem solving

Education

Diploma or professional certification in Electrical, Mechanical, Computer Science, Information Technology

Tools

Monitoring tools

Ticketing systems

Job description

ROLES AND RESPONSIBILITIES

As a Global Operations Centre (GOC) Support Specialist, your primary responsibilityis to support network operations, serverhardwareand alerts from the data centre facilities.You’llworkin a24x7 shift-based environment, ensuringtimelyresponses, incident resolution, and adherence to service level agreements (SLAs). Below are some key tasks you can expect tobe responsible for:

Network Monitoring & Operations

• Manage tier-1 network monitoring round the clock.
• Monitor the performance and health of data centre, networks, and hardware systems.
• Identifypotential issues and troubleshoot technical problems promptly to minimise downtime.
• Log, update, and progress tickets to resolution.
• Collaborate with cross-functional teams to deploy, repair, andmaintaindata centre infrastructure.
  

Incident Management & Escalation

• Follow escalation procedures during critical incidents.
• Act as the point of contact forsignificant eventsor technical escalations.
• Coordinate and supervise data centre maintenance efforts, collaborating with internal and external parties.
  

Documentation & Communication

• Compile daily monitoring and operational tasks into documents.
• Ensure compliance with physical security procedures, including visitor management and equipment movement.
• Maintain access logs and service reports.
• Track equipment movement in and out of data centres and warehouse facilities.
  

Quality Assurance & Assessment

• Ensure subcontractors deliver quality services and meet contractual obligations.
• Conduct routine assessments of data centre infrastructure systems and critical facilities.
• Perform other duties as assigned by line managers.

SKILLS AND EXPERIENCE

• Holds a Diploma or Professional certification in Electrical, Mechanical, Computer Science, Information Technology, orpossessequivalent experience.
• Demonstrates a career path marked by continuous personal development with at least two years of experience in data centres or 24x7 critical environment management.
• Able to work shifts, including weekends and public holidays.
• Has a basic understanding and experience with electrical and mechanical systems commonly used in a data centre.
• Proficient in network and server hardware troubleshooting.
• Possesses a working knowledge of physical IT infrastructure components.
• Comfortable working on rotating shifts.
• Have working knowledge and experience with monitoring and ticketing tools.
• Demonstrates good problem-solving and communication skills.
• Proven ability to work effectively under direction.

Location & Reporting

• Based in:Singapore
• Reporting to:Senior Operations Manager, Singapore