24/7 Global Data Center Operations Specialist

FIRMUS METAL INTERNATIONAL PTE. LTD.; Singapore; Presencial; SGD 42.000 - 66.000; Jornada completa

Descripción de la vacante

FIRMUS METAL INTERNATIONAL PTE. LTD. is seeking a Global Operations Centre (GOC) Support Specialist in Singapore to cover a 24x7 shift-based role. You will support network operations, monitor server hardware, and respond to alerts from data centre facilities.

You will troubleshoot issues, log tickets, and coordinate with cross-functional teams to maintain infrastructure and meet SLAs. Candidates should have data centre experience and be comfortable with rotating shifts.

Formación

• Diploma or professional certification in Electrical, Mechanical, Computer Science, Information Technology or equivalent.
• At least two years of experience in data centres or 24x7 critical environment management.
• Able to work shifts, including weekends and public holidays.
• Basic understanding of electrical and mechanical systems used in data centres.
• Proficient in network and server hardware troubleshooting.
• Working knowledge of physical IT infrastructure components.
• Comfortable working on rotating shifts.
• Knowledge of monitoring and ticketing tools.
• Strong problem-solving and communication skills.
• Demonstrated ability to work effectively under direction.

Responsabilidades

• Support network operations and data centre infrastructure in a 24x7 shift-based environment.
• Monitor data centre, networks and hardware health; troubleshoot to minimise downtime.
• Log, update and progress tickets to resolution; collaborate with teams to repair infrastructure.
• Follow escalation procedures and act as contact for major events or escalations.
• Coordinate data centre maintenance with internal and external parties.
• Compile daily monitoring tasks into documentation; maintain access logs and reports.

Conocimientos

Network monitoring

Server hardware

Troubleshooting

Ticketing

Shift work

Data centre operations

Documentation

Escalation management

Communication

Problem solving

Educación

Diploma or professional certification in Electrical, Mechanical, Computer Science, Information Technology

Herramientas

Monitoring tools

Ticketing systems

Descripción del empleo

FIRMUS METAL INTERNATIONAL PTE. LTD. is seeking a Global Operations Centre (GOC) Support Specialist in Singapore to cover a 24x7 shift-based role. You will support network operations, monitor server hardware, and respond to alerts from data centre facilities.

You will troubleshoot issues, log tickets, and coordinate with cross-functional teams to maintain infrastructure and meet SLAs. Candidates should have data centre experience and be comfortable with rotating shifts.