Global Marine Customer Success Specialist

HELLMANN WORLDWIDE LOGISTICS LLP; Singapore; On-site; SGD 38,000 - 68,000; Full time

Job summary

HELLMANN WORLDWIDE LOGISTICS LLP is seeking a logistics operations professional to handle daily customer orders locally and overseas, manage inquiries, and monitor shipments to ensure on-time deliveries. The role involves invoicing, costing, and updating cargo information in the marine solutions portal.

The candidate will ensure processes align with procedures and regulatory requirements, support billing and costing, and participate in global calls for Marine Solutions.

Responsibilities

• Handle all daily operational activities of incoming and outgoing customer orders (both local and overseas) including invoicing - billing, costing and preparation of quotes.
• Management of customers, overseas network partner queries and local queries.
• Close monitoring of shipments and to ensure on-board deliveries and all local pickup and deliveries are being managed in a smooth manner.
• Update of information, movement of cargo and inventory in the marine solutions portal
• Ensure smooth running of all job processes to achieve KPIs as set as by HOD and Management so as to ensure customer satisfaction.
• Ensure all key processes are carried out in accordance with established procedures and instructions in compliance with regulatory requirements.
• Ensure timely preparation of documents for billing and costing.
• Involvement with work improvement by registering service failures
• Assist in the implementation for new Marine Solutions customers
• Timely submission of reports as and where needed
• Adherence to the KPIs set as by the HOD and Management
• Ensure timely update of customer's records to ensure completeness and accuracy of Database
• Procurement of buy rates from vendor(s)
• Take part in regular global conference call dedicated to Marine Solutions business and participate actively in discussions

Job description

HELLMANN WORLDWIDE LOGISTICS LLP is seeking a logistics operations professional to handle daily customer orders locally and overseas, manage inquiries, and monitor shipments to ensure on-time deliveries. The role involves invoicing, costing, and updating cargo information in the marine solutions portal.

The candidate will ensure processes align with procedures and regulatory requirements, support billing and costing, and participate in global calls for Marine Solutions.