Global Marine Customer Care Specialist

DREW AMEROID (SINGAPORE) PTE. LIMITED.; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

DREW AMEROID (SINGAPORE) PTE. LIMITED.

seeks a Customer Support Representative to be the primary contact for quoting and placing orders for products and services, and to assist in resolving customer inquiries while managing the quote-to-order to invoice process. The role operates in an international environment, collaborating with Account Sales, Global Port Coordination, Billing, Data Management and Credit teams to deepen knowledge of contracts, pricing, the Global Supply network and Drew Marine

Qualifications

• Up to 3 years good relevant customer service experience.
• Experience in Marine or Shipping Industry.
• Articulate with excellent verbal and written communication skills.
• Ability to effectively and efficiently interact cross culturally.

Responsibilities

• Accurate and timely processing of customer orders while ensuring customer’s expectations are met and exceeded when possible
• Manage customer inquiries – connecting with internal colleagues – communicating Customer issues as needed
• Utilize all available platforms including customer platforms (GOP, ShipServ, Customer Procurement websites, Email, etc.) to identify and coordinate Customer inquiries
• Identify Customer requirements with a general understanding of Drew Marine capabilities as communicated through the Sales and Customer Service Team Leaders
• Participate with Sales on customer visits, as requested, to perform business reviews, review customer service performance and other topics
• Collaborate with the Accounts Receivable department in the review and support of effective collections of customer invoices
• Comprehend Drew Marine product lines with a general understanding of product alternatives.Participate in training where offered
• Contribute to the documentation of incomplete deliveries or fill rates
• Other tasks and projects as may be assigned from time to time

Skills

Customer service

Shipping industry knowledge

Cross-cultural communication

MS Office

JD Edwards

Multilingual

Tools

GOP

ShipServ

JD Edwards

Job description

DREW AMEROID (SINGAPORE) PTE. LIMITED.

seeks a Customer Support Representative to be the primary contact for quoting and placing orders for products and services, and to assist in resolving customer inquiries while managing the quote-to-order to invoice process. The role operates in an international environment, collaborating with Account Sales, Global Port Coordination, Billing, Data Management and Credit teams to deepen knowledge of contracts, pricing, the Global Supply network and Drew Marine