Global Logistics Coordinator (Bilingual)

Expeditors; Singapore; On-site; SGD 29,016 - 42,408; Full time

Benefits offered by this job

Medical and accident insurance

Training and development program

Local statutory benefits

Job summary

Expeditors in Singapore is seeking a customer service professional to provide exceptional support for international shipments, ensuring timely processing and accurate administration.

You will handle inquiries, verify documentation, and assist with billing, while maintaining strong relationships with customers and suppliers. Fluency in English and 1–2 years of related experience are required.

Qualifications

• Minimum tertiary educational level.
• 1 to 2 years related experience and/or training; or equivalent combination of education and experience.
• Understanding of ocean documentation process a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word) and problem-solving skills.
• Fluent in English.

Responsibilities

• Interact with our customers in processing their international shipments by following Procedure set by the company in OPS, and meeting customer's expectations.
• Understand department process flow and ensure correct entry timely.
• Preparation & Updating of DLSOP to ensure all customers standard operating procedures are in place.
• Screening of customer's creditability before shipment.
• Screening of MK denial parties before shipment.
• Ensure accurate and timely client and vendors billing, within Expeditors and customer standards.
• Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and CFS Provider and others involved).
• Meet compliance requirements in accordance with government regulations. No fines, penalties or late filing.
• Ensure permit(s) are approve prior to shipment exportation.
• Comply with OPS and its quality standards by meeting its set KPI, including Timely Documentation and Timely Invoicing and others stated in OPS.
• Timely responses to emails (within 24 hours) and voicemails (within 1 hour) (internal and external)
• Escalation of problems to Management when necessary
• Take up additional tasks as required to meet the Department's needs
• Meeting 52 hours Training hours / year.

Skills

Customer service

Interpersonal skills

Organizational skills

Problem-solving

English fluency

Education

Tertiary education

Tools

MS Excel

MS Word

Job description

Expeditors in Singapore is seeking a customer service professional to provide exceptional support for international shipments, ensuring timely processing and accurate administration.

You will handle inquiries, verify documentation, and assist with billing, while maintaining strong relationships with customers and suppliers. Fluency in English and 1–2 years of related experience are required.