Global IT Support & Governance Leader

Mitrade Group Pte. Ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Mitrade Group Pte. Ltd. in Singapore seeks an IT Support Manager to lead and enhance our IT support function across the region.

You will drive IT service delivery, governance, compliance, and security, manage a small team and external vendors, and coordinate with stakeholders in English and Mandarin where needed. This role requires hands-on IT operations experience and a strategic mindset.

Qualifications

• 5–8 years in IT support/operations roles supporting global users.
• Proven experience developing and enforcing IT governance, policies and ITSM processes.
• Strong hands-on administration of Microsoft 365, Windows and macOS: endpoint management, identity & access, and M365 workloads.
• Working knowledge of endpoint security and data governance tooling.
• Administration experience with Jira, Jira Service Management and Confluence.

Responsibilities

• Manage day-to-day IT Support operations (L1 – L2), incident and request fulfilment, SLA monitoring and continuous improvement.
• Develop, implement and maintain IT governance, policies and standards covering IT service management, asset management, acceptable use, AI usage security, endpoint security, and change management.
• Establish and run ITSM processes (incident, problem, change, request, knowledge) and ensure adherence across regions; manage the IT ticketing system and reporting.
• Drive IT compliance with internal controls and external regulations; coordinate audits and remediation.
• Lead workforce devices lifecycle and asset management with cost optimization.
• Define and track KPIs/SLAs; produce operational dashboards and monthly performance reports for senior leadership.
• Manage vendor relationships and contracts for support tools, endpoint security, device procurement, and managed services.
• Coach and mentor the support team; handle staffing, performance reviews and succession planning.

Skills

IT support/operations

IT governance

ITSM processes

Microsoft 365 / Intune / Entra ID

Endpoint security / Defender

Jira / Jira Service Mgmt / Confluence

Vendor management / procurement

Data protection awareness

English & Mandarin communication

Tools

Jira

Confluence

Job description

Mitrade Group Pte. Ltd. in Singapore seeks an IT Support Manager to lead and enhance our IT support function across the region.

You will drive IT service delivery, governance, compliance, and security, manage a small team and external vendors, and coordinate with stakeholders in English and Mandarin where needed. This role requires hands-on IT operations experience and a strategic mindset.