Global IT Change & BAU Specialist

CMA CGM & ANL (Singapore) Pte Ltd; Singapore; On-site; SGD 90,000 - 140,000; Full time

Benefits offered by this job

Group insurance

Medical coverage

Annual leave 15 days

Flexible benefits

Job summary

CEVA Logistics in Singapore seeks a Change Request specialist for APAC CL applications. This role focuses on post-go-live IT BAU services, change requests, and cross-team coordination.

You will manage change implementations, govern change methods, update CCD documentation, and participate in workshops. Responsibilities include timeline management, testing, user training, and production readiness.

Qualifications

• Degree in Computer Science/Information Systems or related fields.
• Minimum 5 years of implementation/support experience with Warehouse Management System.

Responsibilities

• Manage Change Request implementation and solutions of APAC CL applications in line with business objectives.
• Adhere to governance and standardization for Change Request methods, processes, and tools.
• Review and update Change Control Documentation (CCD).
• Participate in Change Request functional and technical workshops.
• Manage Change Request timeline, resources, cost and risk.
• Perform configuration/validation testing and coordinate with onshore/offshore integration teams.
• Conduct key user training if required.
• Support user in test scenarios and user acceptance testing.
• Coordinate production readiness and deployment activities.
• Provide go-live and hypercare support on production issues.
• Coordinate with Global Support and Integration teams in IT Product Improvement initiatives.

Skills

Change management

Stakeholder communication

WMS expertise

ITIL/process governance

Education

Bachelor's degree in CS/IS

Tools

WMS systems

Change tools

Job description

CEVA Logistics in Singapore seeks a Change Request specialist for APAC CL applications. This role focuses on post-go-live IT BAU services, change requests, and cross-team coordination.

You will manage change implementations, govern change methods, update CCD documentation, and participate in workshops. Responsibilities include timeline management, testing, user training, and production readiness.