Global HRSSC Lead - AI-Driven HR Operations & Experience

BBG Ventures, LLC; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

BBG Ventures, LLC is seeking an Overseas HRSSC Lead to drive cross-regional HR operations, standardize service levels, and push AI-powered improvements across the employee lifecycle. You will partner with HRBP, COE, Product & Technology, and Legal to ensure compliance and continuous service enhancement in an AI-native HR shared services model.

Lead end-to-end HR SSC operations, design employees' journey touchpoints, and continuously optimize processes with AI-driven analytics and automation,

Qualifications

• Bachelor's degree or above; Human Resources major preferred.
• 7+ years of HR operations experience with multi-region overseas operations background preferred.
• Familiarity with core HR processes (onboarding, offboarding, transfers, payroll, benefits, work visas, etc.).
• AI-minded, familiar with AI capabilities (LLMs, RPA, AI-driven data analytics) in HR contexts; drive AI implementation.

Responsibilities

• End-to-End HR Operations & Service Excellence: own end-to-end HR SSC operations across overseas regions and optimize delivery standards (SLA/OKR).
• Employee Experience Design: optimize touchpoints across onboarding, employment, and offboarding from an employee journey perspective.
• Process Optimization & AI-Driven Innovation: review and optimize HRSSC processes, embed AI capabilities to boost efficiency and quality.
• Cross-Functional Collaboration: work with HRBP, COE, Product & Technology, Legal & Compliance for alignment and issue resolution.
• Domain Expertise: provide policy interpretation, process design, and system configuration support to regions with compliance focus.
• Industry Insight: monitor HRSSC trends and translate insights into actionable optimization plans.

Skills

HR Operations

Data Analytics

AI & RPA

Project Management

Cross-functional Collaboration

Education

Bachelor's degree (HR preferred)

Job description

BBG Ventures, LLC is seeking an Overseas HRSSC Lead to drive cross-regional HR operations, standardize service levels, and push AI-powered improvements across the employee lifecycle. You will partner with HRBP, COE, Product & Technology, and Legal to ensure compliance and continuous service enhancement in an AI-native HR shared services model.

Lead end-to-end HR SSC operations, design employees' journey touchpoints, and continuously optimize processes with AI-driven analytics and automation,