Overseas AI-Driven HR Shared Services Lead

Alibaba Group; Singapore; On-site; SGD 180,000 - 300,000; Full time

Job summary

Alibaba Group seeks an Overseas HRSSC Lead to steer cross-regional HR operations within the Group's overseas HR shared services center. You will ensure service standards, drive process intelligence, and lead AI-powered improvements across regions.

You will partner with HRBP, COE, Product & Technology, and Legal to implement compliant, scalable solutions while shaping the employee journey from onboarding to offboarding.

Qualifications

• Bachelor's degree in HR or related field; 7+ years of HR operations experience, multi-region overseas ops preferred.
• Strong understanding of core HR processes including onboarding, offboarding, transfers, payroll, benefits, visas.
• Excellent data analysis and problem-solving skills; project management experience; ability to multitask.
• AI-minded with familiarity of AI capabilities (LLMs, RPA, analytics) and ability to implement in HR workflows.

Responsibilities

• Oversee end-to-end HR shared service operations across overseas HRSSC with SLA/OKR standards.
• Design and optimize employee experiences across onboarding, employment, and offboarding journeys.
• Drive AI-enabled process optimization and automation to improve efficiency and quality of HR services.
• Collaborate with HRBP, COE, Product & Technology, Legal & Compliance to align services with business strategy.
• Provide domain expertise on overseas HR operations and stay ahead of global HR SSC trends.

Skills

HR Operations

Data Analysis

Project Management

Cross-functional Collaboration

AI in HR

Education

Bachelor's degree in HR

Tools

HRIS

Payroll Systems

Job description

Alibaba Group seeks an Overseas HRSSC Lead to steer cross-regional HR operations within the Group's overseas HR shared services center. You will ensure service standards, drive process intelligence, and lead AI-powered improvements across regions.

You will partner with HRBP, COE, Product & Technology, and Legal to implement compliant, scalable solutions while shaping the employee journey from onboarding to offboarding.