Global HRSSC Lead – AI-Driven Cross-Region Ops

Alibaba Group; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Alibaba Group seeks an Overseas HRSSC Expert to lead cross-regional HR operations within the Group's Overseas HR Shared Service Center. You will drive service standards, process intelligence, and employee experience enhancements using AI to shape an AI Native HR service model.

You will collaborate with HRBP, COE, Product & Technology, and Legal teams, provide domain expertise, monitor global HRSS trends, and translate insights into concrete optimization plans.

Qualifications

• Bachelor's degree or above; Human Resources major preferred; 7+ years of HR operations experience with multi-region overseas operations background preferred.
• Familiarity with core HR processes (onboarding, offboarding, transfers, payroll, benefits, work visas, etc.)
• Strong data analysis and problem-solving skills, with project management experience and the ability to deliver efficiently in a multi-tasking environment
• AI-minded, familiar with mainstream AI capabilities (such as LLMs, RPA, AI-driven data analytics, etc.); able to identify AI application opportunities within HR processes and drive complete closed-loop implementation from concept to deployment; prior experience in driving AI implementation in HR scenarios preferred

Responsibilities

• End-to-End HR Operations & Service Excellence: Take full ownership of end-to-end HR shared service operations across overseas HRSSC, establish and continuously optimize service delivery standards (SLA/OKR), ensuring service quality and consistency across regions and scenarios.
• Employee Experience Design and optimize service touchpoints across the full employee lifecycle — onboarding, employment, and offboarding — from an employee journey perspective, continuously improving employee satisfaction and service perception.
• Process Optimization & AI-Driven Innovation: Continuously review and optimize core HRSSC processes, deeply integrate AI capabilities (such as automated approval workflows, smart data analytics, etc.) to drive operational efficiency, and propel the transformation of HR services from traditional models to AI Native, achieving significant improvements in service efficiency and quality.
• Cross-Functional Collaboration: Work closely with cross-functional partners including HRBP, COE, Product & Technology teams, Legal & Compliance, ensuring HRSSC services are aligned with business strategy and driving collaborative resolution of complex issues.
• Domain Expertise: Serve as a domain expert in overseas HR operations, providing professional support to regions in policy interpretation, process design, system configuration, etc., ensuring operational compliance and best practice implementation.
• Industry Insight: Continuously monitor global HR shared service trends, technologies, and best practices, translating industry insights into actionable optimization plans, keeping the team at the forefront of the industry.

Skills

HR Operations

Multi-Region Operations

Data Analysis

AI in HR

Education

Bachelor's degree

HR major preferred

Job description

Alibaba Group seeks an Overseas HRSSC Expert to lead cross-regional HR operations within the Group's Overseas HR Shared Service Center. You will drive service standards, process intelligence, and employee experience enhancements using AI to shape an AI Native HR service model.

You will collaborate with HRBP, COE, Product & Technology, and Legal teams, provide domain expertise, monitor global HRSS trends, and translate insights into concrete optimization plans.