Global HRSSC Lead — AI-Driven Ops & Experience

Alibaba Group; Singapore; On-site; SGD 110,000 - 170,000; Full time

Job summary

Alibaba Group in Singapore seeks an Overseas HRSSC Expert to lead cross-regional HR operations, standardize service delivery, and apply AI-driven improvements to employee experiences. The role focuses on transforming HR processes into an AI-native model across overseas regions.

The candidate should have 7+ years in HR operations with multi-region exposure, strong data analytics, and proficiency with core HR processes. Collaboration with HRBP, COE, and Technology is essential.

Qualifications

• 7+ years of HR operations experience with multi-region overseas operations background preferred.
• Familiarity with core HR processes (onboarding, offboarding, transfers, payroll, benefits, visas, etc.).
• Strong data analysis and problem-solving skills with project management experience.

Responsibilities

• Own end-to-end HR shared service operations across overseas HRSSC and optimize service standards.
• Design and optimize employee experience across onboarding, employment, and offboarding lifecycles.
• Drive AI-driven process optimization and implement AI capabilities in HR workflows.
• Collaborate with HRBP, COE, Product & Technology, Legal & Compliance to align services with business strategy.
• Serve as a domain expert in overseas HR operations and ensure policy interpretation and system configuration accuracy.
• Monitor global HR shared service trends and translate insights into actionable optimization plans.

Skills

HR Operations

Multi-region operations

Data analysis

AI in HR

Project management

Education

Bachelor's degree or above

Job description

Alibaba Group in Singapore seeks an Overseas HRSSC Expert to lead cross-regional HR operations, standardize service delivery, and apply AI-driven improvements to employee experiences. The role focuses on transforming HR processes into an AI-native model across overseas regions.

The candidate should have 7+ years in HR operations with multi-region exposure, strong data analytics, and proficiency with core HR processes. Collaboration with HRBP, COE, and Technology is essential.