Global Field Service Engineer | Training & Customer Support

Teikoku Taping System (Singapore) Private Limited; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Teikoku Taping System (Singapore) Private Limited is seeking a service-oriented professional to liaise with customers in Singapore and overseas on technical matters, and to handle account management for service tasks. You will issue service orders, prepare weekly reports, coordinate with vendors and headquarters, and conduct demos or trainings when required.

The role may involve overseas service support and other tasks as assigned by supervisor.

Responsibilities

• Liaise with external customers in Singapore or other countries for service/technical matters.
• Manage accounts for service tasks and support.
• Respond to customer sites when required.
• Issue service orders and service reports to customers.
• Prepare and update weekly service reports for ongoing tasks.
• Coordinate with external vendors, customers and Headquarter on issues.
• Share machine/service knowledge with peers to build service capability.
• Conduct demos/trainings for customers/peers as needed.
• Provide overseas service support when required.
• Perform other related tasks as assigned by supervisor.

Job description

Teikoku Taping System (Singapore) Private Limited is seeking a service-oriented professional to liaise with customers in Singapore and overseas on technical matters, and to handle account management for service tasks. You will issue service orders, prepare weekly reports, coordinate with vendors and headquarters, and conduct demos or trainings when required.

The role may involve overseas service support and other tasks as assigned by supervisor.