Field Service Engineer

Teikoku Taping System (Singapore) Private Limited; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Teikoku Taping System (Singapore) Private Limited is seeking a service-oriented professional to liaise with customers in Singapore and overseas on technical matters, and to handle account management for service tasks. You will issue service orders, prepare weekly reports, coordinate with vendors and headquarters, and conduct demos or trainings when required.

The role may involve overseas service support and other tasks as assigned by supervisor.

Responsibilities

• Liaise with external customers in Singapore or other countries for service/technical matters.
• Manage accounts for service tasks and support.
• Respond to customer sites when required.
• Issue service orders and service reports to customers.
• Prepare and update weekly service reports for ongoing tasks.
• Coordinate with external vendors, customers and Headquarter on issues.
• Share machine/service knowledge with peers to build service capability.
• Conduct demos/trainings for customers/peers as needed.
• Provide overseas service support when required.
• Perform other related tasks as assigned by supervisor.

Job description

Service matters:

- Liaising directly or indirectly with external customers in Singapore or other countries for any service/ technical related matters.

- Account Management directly or indirectly be it technical or support related matters.

- Respond to customer sites when require.

Operations matters

- Issue Service order / Service report to customers.

- Prepare and update all service reports to be submitted weekly for any service tasks or response carried out.

- Liaising with external vendors, customers and Headquarter on any related issues and enquires.

- Impart machine/ service knowledge to peers so as to build up the service capability.

- Conduct demo/ trainings for customers / peers as and when require.

- Able to provide service support overseas as require.

- Other related work as assigned by the superior.