Field Service Engineer: On-Site Installations & Support

TCS JOHN HUXLEY SINGAPORE PTE. LTD.; Singapore; Presencial; SGD 33.000 - 58.000; Jornada completa

Descripción de la vacante

TCS JOHN HUXLEY SINGAPORE PTE. LTD. is seeking a Service Engineer to deliver after-sales technical support, installation, maintenance, and fault resolution at customer sites. You will provide product training and ensure systems run reliably.

Responsibilities include hardware/software upgrades, preventative maintenance, spare parts management, and clear communication with customers. The role may require regional coverage and weekend call-outs depending on workload.

Formación

• Minimum 1 year related technical maintenance / service support experience.
• Recognized engineering qualification – preferably electrical/electronic.
• Training will be provided.

Responsabilidades

• Provide reactive call-out response and exceptional service to Customers.
• Installation of systems and products.
• Provide Customer with product training.
• Carry out hardware and software modifications/upgrades on existing sited equipment.
• Regular Preventative maintenance of existing products.
• Management and control of spare parts for product repair and upgrade.
• Communication and escalation of any service issues in line with the relevant processes.
• Cover for other regions during periods of high workload.
• Working as part of a team or individually responding to on site customer support requests.
• Weekend call-out cover – dependent on region.
• Logical approach to fault finding.

Conocimientos

Technical maintenance

Customer service

Fault diagnosis

On-site support

Teamwork

Educación

Recognized engineering qualification (prefer electrical/electronic)

Descripción del empleo

TCS JOHN HUXLEY SINGAPORE PTE. LTD. is seeking a Service Engineer to deliver after-sales technical support, installation, maintenance, and fault resolution at customer sites. You will provide product training and ensure systems run reliably.

Responsibilities include hardware/software upgrades, preventative maintenance, spare parts management, and clear communication with customers. The role may require regional coverage and weekend call-outs depending on workload.