Field Service Engineer: On-Site Installations & Support

TCS JOHN HUXLEY SINGAPORE PTE. LTD.

Singapore

On-site

SGD 33,000 - 58,000

Full time

4 days ago

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Job summary

TCS JOHN HUXLEY SINGAPORE PTE. LTD. is seeking a Service Engineer to deliver after-sales technical support, installation, maintenance, and fault resolution at customer sites. You will provide product training and ensure systems run reliably.

Responsibilities include hardware/software upgrades, preventative maintenance, spare parts management, and clear communication with customers. The role may require regional coverage and weekend call-outs depending on workload.

Qualifications

Minimum 1 year related technical maintenance / service support experience.
Recognized engineering qualification – preferably electrical/electronic.
Training will be provided.

Responsibilities

Provide reactive call-out response and exceptional service to Customers.
Installation of systems and products.
Provide Customer with product training.
Carry out hardware and software modifications/upgrades on existing sited equipment.
Regular Preventative maintenance of existing products.
Management and control of spare parts for product repair and upgrade.
Communication and escalation of any service issues in line with the relevant processes.
Cover for other regions during periods of high workload.
Working as part of a team or individually responding to on site customer support requests.
Weekend call-out cover – dependent on region.
Logical approach to fault finding.