Customer Contact Centre Advisor

DHL Express; Singapore; On-site; SGD 29,000 - 42,000; Full time

Benefits offered by this job

Career development

Learning programs

Inclusive culture

Wellness benefits

Job summary

DHL Express Singapore is hiring a Customer Contact Centre Advisor to deliver exceptional customer experiences and represent the DHL brand in every interaction. You will be the first point of contact, helping customers navigate services, resolve inquiries, and ensure shipments move smoothly across the globe.

Join a fast-paced, customer-centric team dedicated to Connecting People and Changing Lives through express logistics.

Qualifications

• Experience in customer service, contact centre, hospitality, or retail roles.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Customer-focused mindset with problem-solving abilities.

Responsibilities

• Manage customer interactions across phone, email, and other channels.
• Provide accurate information on DHL products, services, shipment status, and pricing.
• Deliver professional and empathetic service to address enquiries and resolve issues.
• Take ownership of customer concerns and coordinate with internal stakeholders for timely resolution.
• Identify customer needs and promote relevant DHL products and value-added solutions.
• Collaborate with Operations and other departments to support service excellence.
• Capture customer feedback and highlight process improvements.
• Adhere to customer service standards, processes, and compliance requirements.

Skills

Customer service

Communication

Multitasking

Problem solving

Team collaboration

Digital tools

Tools

CRM systems

Job description

Join the Most International Company in the World – DHL Express Singapore

Would you like to join the world's most international company? At DHL Express, we have been pioneering cross-border express shipping since 1969, connecting people and businesses in over 220 countries and territories. We don't just deliver parcels—we deliver possibilities. If you want to make an impact that matters, join our Insanely Customer-Centric team today! Explore exciting opportunities at https://careers.dhl.com/global/en.

DHL Express Singapore is proud to be certified as a best workplace in Singapore since 2017 and ranked No.1 from 2020 for five successive years by global institute Great Place To Work (GPTW). Here, you will be part of a team of over 1,500 passionate professionals dedicated to Connecting People and Changing Lives through express delivery for some of the world's most loved and widely recognized brands across the globe.

Your Future. Delivered.

Role Opportunity:

Customer Contact Centre Advisor

As a Customer Contact Centre Advisor, you will play a critical role in delivering exceptional customer experiences and representing the DHL brand in every customer interaction. You will be the first point of contact for customers, helping them navigate our services, resolving enquiries, and ensuring their shipments move seamlessly across the globe. This role offers the opportunity to develop expertise in customer experience, service recovery, global logistics, and stakeholder collaboration while working in a fast-paced and customer-centric environment.

Your Tasks

• Manage customer interactions across phone, email, and other customer contact channels.
• Process bookings and provide accurate information on DHL products, services, shipment status, transit times, customs requirements, and pricing.
• Deliver professional and empathetic service to address customer enquiries and resolve issues effectively.
• Take ownership of customer concerns and coordinate with internal stakeholders to ensure timely resolution.
• Identify customer needs and promote relevant DHL products and value-added solutions where appropriate.
• Collaborate closely with Operations and other departments to support service excellence and customer satisfaction.
• Capture customer feedback and highlight opportunities to improve processes, systems, and service delivery.
• Adhere to customer service standards, processes, and compliance requirements while maintaining a customer-first mindset.

What You Bring

• Passion for delivering excellent customer experiences and building positive customer relationships.
• Strong communication and interpersonal skills, with the ability to engage customers confidently and professionally.
• Ability to multitask, prioritise effectively, and perform in a fast-paced environment.
• Strong problem-solving skills with the ability to think critically and take ownership of issues through to resolution.
• Collaborative mindset with the ability to work effectively across teams and functions.
• Comfortable using digital tools and customer management systems.
• Experience in customer service, contact centre, hospitality, retail, or other customer-facing roles will be advantageous.
• Candidates from diverse educational and career backgrounds who possess the right skills, attitude, and customer-focused mindset are welcome to apply.

What We Offer

• Career development with a global market leader internationally.
• Comprehensive learning and development programs.
• Inclusive workplace culture.
• Competitive benefits and wellness initiatives.

Ready to Make a Difference?

If you are looking to further your career with the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you.

DHL is an equal opportunity employer. We reject any form of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.