Platform User Operations Specialist, TikTok Platform Responsibility Singapore Global Operations[...]

TikTok; Singapore; Sur place; SGD 60 000 - 85 000; Plein temps

Résumé du poste

TikTok is hiring a Platform User Operations Specialist to support platform users with quick, accurate responses and troubleshooting. You will communicate with Engineering, maintain SOPs, write daily reports and follow escalation processes.

Join a global team delivering 24/7 product technical support for content safety platforms and partner with engineers to optimize the product based on user feedback and tickets.

Responsabilités

• Respond to user queries in a timely and accurate manner via internal platform and IM chat
• Identify user needs and troubleshoot technical issues using internal databases, workarounds, and Engineering-provided solutions
• Follow up with users to ensure reported issues are resolved
• Analyse tickets to identify process improvement opportunities
• Assist and support training projects and user feedback projects
• Partner with the Engineering team on product optimizations will be a plus

Description du poste

Discover a career that energizes and excites you every day.

@2026 TikTok

User ops

Platform User Operations Specialist, TikTok Platform Responsibility

Location

Employment Type

Regular

Job Code

A165211

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Responsibilities

About the TeamOur Platform User Operations (PUO) Team is responsible for providing instant troubleshooting and consulting services to internal platform users. This position is mainly responsible for: receiving and resolving user queries, communicating with our engineering teams, analyzing and providing the best solutions, maintaining the SOP, writing daily reports, following the escalation process, and providing top-quality user experiences.We provide 24*7 product technical support services for users and business partners of content safety platforms

What you will be doing

• Respond to user queries in a timely and accurate manner, via internal platform and IM chat
• Identify user needs, and quickly troubleshoot technical issues by using internal databases, effective workarounds, and solutions provided by the Engineering teams
• Follow up with users to ensure the reported technical issues are resolved
• Analyse tickets to identify process improvement opportunities
• Assist and support training projects and user feedback projects
• Partner with the Engineering team on product optimizations will be a plus

Qualifications

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.