Global E‑commerce Operations Lead: Automation & Growth

Razer (Asia-Pacific) Pte. Ltd; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Razer (Asia-Pacific) Pte. Ltd. seeks an e-commerce operations lead to manage and optimize activities across 40 markets, ensuring localization, compliance, and data governance. You’ll drive SOP improvements, automation, and AI-powered enhancements while collaborating with Sales Specialists to maximize conversion and revenue.

The role emphasizes product lifecycle oversight, site enhancements, and cross-functional initiatives, with strong Stakeholder management and analytics skills.

Qualifications

• Bachelor's degree required or equivalent experience.
• 1+ years of experience in e-commerce, digital operations, or online merchandising
• Experience managing multi-market or global e-commerce environments
• Strong understanding of website architecture, UX principles, and conversion optimization
• Strong project management and stakeholder management skills
• Experience with CMS and e-commerce platforms (Salesforce Commerce Cloud, SAP Commerce Cloud, Shopify, Magento) is a plus
• Proficiency in data analysis tools (Google Analytics, Looker, Power BI, etc.)
• Basic knowledge of HTML, CSS, and JavaScript is advantageous
• Strong communication, problem-solving, and leadership skills

Responsibilities

• Manage and optimize e-commerce operations across 40 markets
• Define and improve SOPs, workflows, and governance
• Identify gaps and implement scalable improvements
• Drive automation, personalization, and AI-powered improvements
• Lead end-to-end product lifecycle management
• Collaborate with eCommerce Sales Specialists on data-driven merchandising
• Ensure accurate product data, pricing, taxonomy, and content governance
• Drive site-wide improvements and digital transformation initiatives
• Manage project timelines, stakeholders, and risk
• Serve as SME for e-commerce operations
• Address escalated customer feedback and operational issues
• Optimize user journeys and customer satisfaction
• Stay current with e-commerce trends and technologies

Skills

E-commerce operations

Multi-market experience

Project management

Stakeholder management

UX and conversion optimization

Data analytics

CMS/e-commerce platforms knowledge

Education

Bachelor's degree in Business/Marketing/Information Systems or related

Tools

Salesforce Commerce Cloud

Shopify

Magento

Looker/Power BI

Google Analytics

Job description

Razer (Asia-Pacific) Pte. Ltd. seeks an e-commerce operations lead to manage and optimize activities across 40 markets, ensuring localization, compliance, and data governance. You’ll drive SOP improvements, automation, and AI-powered enhancements while collaborating with Sales Specialists to maximize conversion and revenue.

The role emphasizes product lifecycle oversight, site enhancements, and cross-functional initiatives, with strong Stakeholder management and analytics skills.