Global Customer Operations Lead — AI & Automation

Razer

Singapore

On-site

SGD 90,000 - 130,000

Full time

5 hours ago

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Job summary

Razer is seeking a dynamic operations and project leader to drive transformation across its Customer Advocacy team for global markets. You will optimize workflows, deploy AI-driven improvements, and coordinate cross-functional initiatives to enhance customer experience and efficiency.

The role requires 5+ years in operations or project management, strong analytical skills, and fluency in English and Mandarin. FinTech/digital experience is a plus; this is a Singapore-based on-site position.

Qualifications

Diploma or Degree in Operations, IT or related discipline.
Min 5 years in operations, project management or contact centre environments.
Experience with AI, automation or system integration is a plus.
Strong analytical, problem-solving and communication skills.
Proficient in MS Office; Power BI and Oracle preferred.
Fluent in English and Mandarin; additional local languages a plus.

Responsibilities

Drive operational excellence and transformation within Razer’s Customer Advocacy team.
Collaborate with cross-functional teams to optimize workflows and implement AI solutions.
Lead projects from planning to UAT, deployment, and user training.
Monitor KPIs (NPS, SLAs) and drive improvements in service delivery.
Analyze data and feedback to identify trends and opportunities.