Global Head, Direct-to-Consumer Ecommerce

Razer Inc.; Singapore; On-site; SGD 260,000 - 420,000; Full time

Job summary

Razer Inc. in Singapore seeks a Global Head of Razer.com to lead our direct-to-consumer e-commerce and online business.

You will own the global Razer.com P&L and direct a team spanning merchandising, marketing, CRM, and web operations to deliver a premium shopping experience. You will grow traffic and conversion, ensure brand consistency across digital channels, and partner with regional teams to localize experiences.

Qualifications

• Bachelor’s degree in Business Marketing or related field; MBA preferred.
• 12+ years of e-commerce or digital commerce experience, including 5+ years leading large cross-functional teams.
• Proven P&L ownership of a direct-to-consumer or e-commerce business, with accountability for revenue and KPIs.
• Experience in consumer electronics, gaming peripherals, systems and/or mobile preferred.
• Strong grasp of ecommerce tech stack and platforms; ability to drive modernization and AI-driven personalization.
• Experience working across global and regional teams in a matrixed organization.
• Willingness to travel up to 25%.

Responsibilities

• Own the global P&L for Razer.com and drive revenue growth, margin and KPI targets.
• Lead and develop the global Razer.com team across merchandising, digital marketing, CRM, sales operations, and site UX/UI.
• Enhance the consumer shopping experience by optimizing branding, navigation, content, and demand generation.
• Ensure brand consistency across Razer’s digital channels and official websites.
• Develop customer acquisition, retention and lifetime value strategies using data insights.
• Localize experiences with regional teams to align with regional strategies.
• Share customer insights with product and business leaders to improve offerings.
• Oversee end-to-end order operations, fulfillment, returns and logistics.
• Partner with Supply Chain for demand forecasting and inventory planning.
• Own platform roadmap, site performance, security, payments and fraud prevention.
• Drive experimentation and personalization through A/B testing and AI-driven recommendations.
• Integrate Razer.com with loyalty ecosystem to boost retention and engagement.
• Ensure compliance with privacy, consumer protection, tax/VAT and accessibility standards.
• Manage budgets, agencies, and technology partners to maximise value.
• Build and retain a high-performing e-commerce team.

Skills

Leadership

Stakeholder management

Data-driven decision making

Strategic thinking

Communication

AI & personalization

Global team leadership

Travel readiness

Education

Bachelor’s degree in Business/Marketing or related field

MBA preferred

Tools

Salesforce Commerce Cloud

Shopify Plus

Adobe Commerce/Magento

CRM platforms

UX/UI

Analytics platforms

Job description

Razer Inc. in Singapore seeks a Global Head of Razer.com to lead our direct-to-consumer e-commerce and online business.

You will own the global Razer.com P&L and direct a team spanning merchandising, marketing, CRM, and web operations to deliver a premium shopping experience. You will grow traffic and conversion, ensure brand consistency across digital channels, and partner with regional teams to localize experiences.