Global Desktop Support Engineer – End-User IT

DXC Technology Company; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

DXC Technology in Singapore seeks an experienced IT Support professional to deliver end-user incident support and service requests across Windows 11, MS 365, and collaboration tools. You will liaise with global teams and vendors to resolve issues and ensure service quality.

The role requires 3–5 years of bank IT support experience and ITIL certification. You will work in a dynamic environment with opportunities to contribute to project refreshes and process improvements.

Qualifications

• Degree or diploma in IT or related field.
• 3–5 years of workplace IT support experience in a bank environment.
• ITIL certification is required.

Responsibilities

• Provide incident support and service requests for end users, coordinating with global teams and vendors.
• Troubleshoot Windows 11, MS apps, and network issues across devices.
• Support software/hardware across client machines (M365, Outlook, Teams, etc.).
• Assist with meeting room equipment troubleshooting and vendor escalations.
• Review and approve ServiceNow tickets as needed.
• Communicate status to users and stakeholders; attend team meetings.
• Support hardware refresh projects with the end-user support team.

Skills

Customer centric

Communication

M365 & Windows11

Network troubleshooting

ServiceNow

Learning mindset

Teamwork

Follow-up skills

PM basics

Fast learner

Education

Degree / Diploma in IT

3–5 years IT support in Bank environment

ITIL certified

Tools

Azure

Active Directory

Windows Server

ServiceNow

Job description

DXC Technology in Singapore seeks an experienced IT Support professional to deliver end-user incident support and service requests across Windows 11, MS 365, and collaboration tools. You will liaise with global teams and vendors to resolve issues and ensure service quality.

The role requires 3–5 years of bank IT support experience and ITIL certification. You will work in a dynamic environment with opportunities to contribute to project refreshes and process improvements.