Global Customer Success & Order Specialist

Celecti Pte Ltd; Singapore; On-site; SGD 47,000 - 78,000; Full time

Benefits offered by this job

5-day work week

Conducive environment

Competitive salary

Job summary

Celecti Pte Ltd is seeking a capable Sales Administration professional to serve as the primary contact for key customers across Asia Pacific, handling order management, sales support and aftersales inquiries. You will collaborate with Aerospace & Defence teams, OEMs and MRO customers to ensure smooth order processing and timely delivery.

The role requires 4–5 years in sales administration or related fields, strong interpersonal and communication skills, and proficiency with SAP, BI tools, and

Qualifications

• Minimum Diploma and above in Business Management or Engineering.
• Minimum 4-5 years of relevant experience in sales administration, customer support, supply chain, logistics and import/export operations.
• Strong interpersonal and written communication skills to liaise with regional counterparts and build customer relationships.

Responsibilities

• Serve as the main point of contact for key customers on order management, sales support and aftersales enquiries across Asia Pacific.
• Support Aerospace & Defence sales activities for OEMs and MRO customers.
• Manage end-to-end order processing, including order review, entry, quotation requests and delivery follow-up.
• Build strong relationships with key/global account managers and customers to support agreed business processes and service requirements.
• Partner with the sales team to support existing accounts and new programme launches.
• Review and follow up on customer order terms, accounts receivable, credit terms and payment deductions within assigned authority.
• Coordinate with relevant teams to resolve delivery delays, product quality concerns, returns and order-related issues.
• Liaise with planning, manufacturing, engineering, quality, logistics and finance teams to meet customer requirements.
• Prepare expense and sales reports, analyse forecasts and support internal and customer planning activities.
• Identify and recommend process improvements to enhance operational efficiency and customer satisfaction.
• Organise and participate in customer calls, regional sales meetings and trade shows as required.

Skills

Interpersonal skills

Written communication

Analytical thinking

Problem solving

Planning

Time management

Project management

Team player

Customer focus

Education

Diploma or above in Business Management

Diploma or above in Engineering

Tools

SAP

BI tools

Microsoft applications

Job description

Celecti Pte Ltd is seeking a capable Sales Administration professional to serve as the primary contact for key customers across Asia Pacific, handling order management, sales support and aftersales inquiries. You will collaborate with Aerospace & Defence teams, OEMs and MRO customers to ensure smooth order processing and timely delivery.

The role requires 4–5 years in sales administration or related fields, strong interpersonal and communication skills, and proficiency with SAP, BI tools, and