Global Customer Success Leader: Onboarding & Growth

re-zoo-me; Singapore; On-site; SGD 60,000 - 110,000; Full time

Job summary

re-zoo-me is seeking a Customer Success Manager to drive global growth across onboarding, adoption, and renewal processes. You will partner with regional stakeholders, guide customers on best practices, and ensure measurable business outcomes through proactive health monitoring and business reviews.

The role requires handling multiple accounts, coordinating across time zones, and collaborating with Sales and other teams to expand and renew key contracts in a fast-paced SaaS environment.

Qualifications

• 4-7 years of experience in B2B consulting, customer success, account management, or related roles.
• Post-sales experience in IT or SaaS industry.
• Experience with corporate clients in solution-based environments.
• Familiarity with customer management systems.
• Experience in cloud or SaaS companies.
• IT consulting experience with enterprise customers.

Responsibilities

• Manage end-to-end lifecycle for Global accounts including onboarding, adoption, growth, and renewal.
• Lead onboarding initiatives with clear success criteria and timelines.
• Build and maintain relationships across regions and time zones.
• Act as trusted advisor, guiding customers on best practices and value realization.
• Monitor health and usage trends; proactively identify risks and opportunities.
• Conduct regular business reviews to align objectives and share insights.
• Identify expansion opportunities; collaborate with Sales and other Account Managers.
• Own renewal planning and execution to maintain retention.
• Collect customer feedback and provide insights to improve product and service delivery.

Skills

Communication skills

Stakeholder management

Cross-cultural engagement

Proactiveness

Time-zone coordination

Job description

re-zoo-me is seeking a Customer Success Manager to drive global growth across onboarding, adoption, and renewal processes. You will partner with regional stakeholders, guide customers on best practices, and ensure measurable business outcomes through proactive health monitoring and business reviews.

The role requires handling multiple accounts, coordinating across time zones, and collaborating with Sales and other teams to expand and renew key contracts in a fast-paced SaaS environment.