Customer Success Manager (B2B, Onboarding, Adoption, SaaS Industry)

re-zoo-me; Singapore; On-site; SGD 60,000 - 110,000; Full time

Job summary

re-zoo-me is seeking a Customer Success Manager to drive global growth across onboarding, adoption, and renewal processes. You will partner with regional stakeholders, guide customers on best practices, and ensure measurable business outcomes through proactive health monitoring and business reviews.

The role requires handling multiple accounts, coordinating across time zones, and collaborating with Sales and other teams to expand and renew key contracts in a fast-paced SaaS environment.

Qualifications

• 4-7 years of experience in B2B consulting, customer success, account management, or related roles.
• Post-sales experience in IT or SaaS industry.
• Experience with corporate clients in solution-based environments.
• Familiarity with customer management systems.
• Experience in cloud or SaaS companies.
• IT consulting experience with enterprise customers.

Responsibilities

• Manage end-to-end lifecycle for Global accounts including onboarding, adoption, growth, and renewal.
• Lead onboarding initiatives with clear success criteria and timelines.
• Build and maintain relationships across regions and time zones.
• Act as trusted advisor, guiding customers on best practices and value realization.
• Monitor health and usage trends; proactively identify risks and opportunities.
• Conduct regular business reviews to align objectives and share insights.
• Identify expansion opportunities; collaborate with Sales and other Account Managers.
• Own renewal planning and execution to maintain retention.
• Collect customer feedback and provide insights to improve product and service delivery.

Skills

Communication skills

Stakeholder management

Cross-cultural engagement

Proactiveness

Time-zone coordination

Job description

Customer Success Manager (B2B, Onboarding, Adoption, SaaS Industry)

Job Description :

Strategic Customer Success Manager driving global growth and HQ alignment.

Job Purpose

This role owns the full customer lifecycle - from onboarding through adoption, expansion, and renewal. You will work with a diverse, international customer base and partner closely with stakeholders across regions to ensure they achieve meaningful business outcomes with The Company.

Duties and Responsibilities

• Manage the end-to-end customer lifecycle for Global accounts, including onboarding, adoption, growth, and renewal (including churn prevention).
• Lead onboarding initiatives to ensure customers are set up effectively with clear success criteria and timelines.
• Build and maintain strong relationships with stakeholders across different regions and time zones.
• Act as a trusted advisor, guiding customers on best practices and helping them realize measurable business value.
• Monitor customer health and usage trends, proactively identifying risks and opportunities.
• Conduct regular business reviews to align on objectives, share insights, and drive continuous improvement.
• Identify expansion opportunities within accounts and collaborate with Sales and other Account Managers.
• Own renewal planning and execution to maintain strong retention rates.
• Collect customer feedback and provide structured insights to internal teams to improve product and service delivery.
• Support the development of case studies and share best practices to strengthen overall customer success efforts.

Job Requirement

• Strong communication skills, with the ability to engage stakeholders across different cultures and regions.
• Comfortable working across time zones to support global customers.
• Proactive, accountable, and able to manage multiple accounts independently.
• Teamwork makes the dream work: The organization is still small and proactive approaches in taking initiatives and supporting other teams is our team's culture
• 4-7 years of experience in B2B consulting, customer success, account management, or related roles.
• Post-sales experience in the IT or SaaS industry.
• Experience working with corporate clients, ideally in solution-based environments.
• Familiarity customer management systems.
• Experience in cloud or SaaS companies.
• IT consulting experience, especially with enterprise customers.