Global Customer Quality Lead | Thermal Cooling Solutions

EPS Consultants Singapore; Singapore; Hybride; SGD 187 000 - 229 000; Plein temps

Résumé du poste

EPS Consultants Pte Ltd's renowned client, a Taiwan MNC, seeks an experienced quality leader to drive customer quality engagements across international manufacturing sites. You will own communications, audits, reporting and root-cause actions, coordinating multi-site investigations and working with R&D on DFMEA, APQP and PPAP.

The role demands a Bachelor’s in Mechanical Eng, 10+ years in quality with customer-facing leadership, and fluency in English and Mandarin.

Qualifications

• Bachelor’s degree in Mechanical Engineering or related field.
• 10+ years in quality with 5+ years in customer-facing roles.
• Experience in manufacturing and design quality with strong analytical skills.
• Familiarity with 8D, QC 7 Tools, FMEA, MSA, APQP, ISO 9001, IATF 16949 and VDA 6.3.
• Ability to communicate with senior stakeholders across locations.
• Proficient in English and Mandarin for daily collaboration.

Responsabilités

• Be the main quality contact for CSP customers.
• Own customer quality communications, audits, reporting, and reviews.
• Coordinate investigations across sites and drive root-cause analysis to closure.
• Translate customer requirements into standardized quality practices across locations.
• Partner with R&D on design quality and NPI readiness (DFMEA, APQP, PPAP).
• Standardise quality processes per ISO 9001 and lead continuous improvement.
• Coach site quality teams across multiple sites.

Connaissances

Quality leadership

Customer-facing quality

Root cause analysis

English & Mandarin

Problem-solving

Bilingual communication

Formation

Bachelor’s Degree in Mechanical Engineering

Outils

8D problem solving

QC 7 Tools

FMEA

MSA

APQP

PPAP

ISO 9001

IATF 16949

VDA 6.3

Description du poste

Our renowned client (Taiwan MNC) in hiring experienced quality professionals to lead customer quality engagement and drive improvements across international manufacturing sites.

For quality professionals, this is an opportunity to work on technology that helps demanding computing systems perform reliably. Bring your quality expertise to the technology keeping AI infrastructure cool.

Why explore this opportunity?

• Renumeration package up to SGD 208,000 per annum (excluding bonus)
• Singapore employment with an assignment to Taiwan or Vietnam supported by a full expatriate package
• Flexibility to work remotely from Singapore for three weeks within each three-month assignment cycle in Taiwan or Vietnam.
• Direct engagement with global customers and the opportunity to influence quality across multiple manufacturing sites.

Key Scope:

• You will be the main quality contact for cloud service provider (CSP) customers, connecting customer expectations with engineering and manufacturing teams.
• Own customer quality communication, including complaints, audits, reporting and quality reviews.
• Coordinate investigations across sites and drive root-cause analysis and corrective actions through to closure.
• Translate customer requirements into consistent quality practices across manufacturing locations.
• Partner with R&D on design quality and new product introduction readiness, including DFMEA, APQP and PPAP.
• Standardise quality processes and performance measures in line with ISO 9001.
• Lead continuous improvement initiatives and coach site quality teams.

The ideal candidate should be/have:

• A Bachelor’s Degree in Mechanical Engineering or a related discipline is preferred.
• 10+ years of quality experience, including at least 5 years in customer-facing quality or leadership roles
• A strong background in manufacturing and design quality, with confident analytical and problem-solving skills.
• Familiarity with tools and standards such as 8D, QC 7 Tools, FMEA, MSA, APQP, ISO 9001, IATF 16949 and VDA 6.3.
• Confidence communicating with senior customer stakeholders and coordinating teams across locations.
• Strong written and spoken English and Mandarin, required for daily communication with global customers and Mandarin-speaking manufacturing stakeholders.
• Experience in thermal management, electronics, server or computing hardware, multi-site quality coordination, or Six Sigma certification would be an advantage.