Global Customer Quality Lead (Thermal Cooling Solutions)

GMP TECHNOLOGIES (S) PTE LTD; Singapore; Sur place; SGD 120 000 - 210 000; Plein temps

Résumé du poste

GMP Technologies (S) Pte Ltd is seeking a Global Quality Point of Contact to lead customer quality management and drive quality excellence for its thermal cooling solutions serving electronics, server, and computing industries. You will own quality issues, coordinate across sites, and push for rapid root-cause resolution.

Responsibilities include leading 8D/FMEA activities, conducting customer quality reviews, and partnering with R&D on design quality and NPI readiness, all while aligning with

Qualifications

• Bachelor’s degree in Mechanical Engineering or related field.
• 10+ years in quality roles with 5+ years in customer-facing leadership.
• Strong analytical and leadership capabilities.
• Experience with quality tools and standards (8D, FMEA, MSA, APQP, ISO 9001, IATF 16949, VDA 6.3).

Responsabilités

• Act as sole point of contact on quality issues, complaints, audits and reporting.
• Coordinate quality communication and issue handling across manufacturing sites.
• Drive root-cause analysis and corrective actions (8D, FMEA) to closure.
• Lead customer quality reviews and deploy customer-specific requirements to sites.
• Partner with R&D on design quality and NPI readiness.
• Standardize quality processes and KPIs across sites per ISO 9001.
• Lead quality improvement initiatives for thermal cooling products and coach site teams.

Connaissances

Quality engineering

Root cause analysis

Leadership

Stakeholder management

Problem solving

Formation

Bachelor's degree in Mechanical Engineering

Outils

8D

FMEA

APQP

PPAP

ISO 9001

IATF 16949

VDA 6.3

Description du poste

The role is a Global Quality Point of Contact (POC) to lead customer quality management and drive quality excellence for company's thermal cooling solutions serving the electronics, server, and computing industries.

Responsibilities:

• Act as the sole point of contact on quality issues, complaints, audits and reporting.
• Coordinate quality communication and issue handling across manufacturing sites.
• Drive root-cause analysis and corrective actions (8D, FMEA) to timely closure.
• Lead customer quality reviews and deploy customer-specific requirements to all sites.
• Partner with R&D on design quality and NPI readiness (DFMEA, APQP, PPAP).
• Standardize quality processes and KPIs across sites in line with ISO 9001.
• Lead quality improvement initiatives for thermal cooling products and coach site quality teams.

Requirements

• Bachelor’s degree in Mechanical Engineering or a related engineering discipline.
• Extensive experience in quality engineering, with strong expertise in manufacturing quality and design quality.
• At least 10 years of experience in quality-related roles, including a minimum of 5 years in a customer-facing quality management or leadership position.
• Strong analytical, problem-solving, stakeholder management, and leadership capabilities, with the ability to drive complex quality issues to resolution.
• Solid knowledge of quality tools, methodologies, and standards, including 8D, the QC 7 Tools, FMEA, MSA, APQP, ISO 9001, IATF 16949, and VDA 6.3.
• Excellent written and verbal communication skills with the ability to communicate effectively with global customers, senior customer stakeholders, and manufacturing teams in Taiwan and Vietnam.
• Able to undertake an international assignment to Taiwan or Vietnam to oversee the manufacturing teams respective countries.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Novita Widjaja |Registration No: R22105960

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