Global Customer Quality Lead - Remote 3 Weeks per Quarter

EPS Consultants Pte Ltd; Singapore; Hybrid; SGD 187,000 - 229,000; Full time

Job summary

EPS Consultants Pte Ltd's renowned client, a Taiwan MNC, seeks an experienced quality leader to drive customer quality engagements across international manufacturing sites. You will own communications, audits, reporting and root-cause actions, coordinating multi-site investigations and working with R&D on DFMEA, APQP and PPAP.

The role demands a Bachelor’s in Mechanical Eng, 10+ years in quality with customer-facing leadership, and fluency in English and Mandarin.

Qualifications

• Bachelor’s degree in Mechanical Engineering or related field.
• 10+ years in quality with 5+ years in customer-facing roles.
• Experience in manufacturing and design quality with strong analytical skills.
• Familiarity with 8D, QC 7 Tools, FMEA, MSA, APQP, ISO 9001, IATF 16949 and VDA 6.3.
• Ability to communicate with senior stakeholders across locations.
• Proficient in English and Mandarin for daily collaboration.

Responsibilities

• Be the main quality contact for CSP customers.
• Own customer quality communications, audits, reporting, and reviews.
• Coordinate investigations across sites and drive root-cause analysis to closure.
• Translate customer requirements into standardized quality practices across locations.
• Partner with R&D on design quality and NPI readiness (DFMEA, APQP, PPAP).
• Standardise quality processes per ISO 9001 and lead continuous improvement.
• Coach site quality teams across multiple sites.

Skills

Quality leadership

Customer-facing quality

Root cause analysis

English & Mandarin

Problem-solving

Bilingual communication

Education

Bachelor’s Degree in Mechanical Engineering

Tools

8D problem solving

QC 7 Tools

FMEA

MSA

APQP

PPAP

ISO 9001

IATF 16949

VDA 6.3

Job description

EPS Consultants Pte Ltd's renowned client, a Taiwan MNC, seeks an experienced quality leader to drive customer quality engagements across international manufacturing sites. You will own communications, audits, reporting and root-cause actions, coordinating multi-site investigations and working with R&D on DFMEA, APQP and PPAP.

The role demands a Bachelor’s in Mechanical Eng, 10+ years in quality with customer-facing leadership, and fluency in English and Mandarin.