Global Customer Experience & Order Specialist

HARTING Technology Group; Singapore; On-site; SGD 40,000 - 70,000; Full time

Benefits offered by this job

Social Insurance APAC

Staff insurance APAC

Job summary

HARTING Technology Group in Singapore seeks a Customer Service Specialist to support inquiry-to-order processes, maintain customer data, and assist in pricing and communications with customers worldwide.

You will collaborate with procurement, production, logistics and overseas teams to ensure timely order processing, accurate data, compliant handling of escalations, and onboarding to e-shop and EDI channels.

Qualifications

• Bachelor's degree with a minimum of 3 years of relevant experience in Customer Service, Order Fulfilment, or a related field.
• Background in production, manufacturing, or supply chain operations with the ability to interpret bills of materials and production schedules.
• Demonstrated dedication to providing outstanding after-sales support and customer satisfaction.
• Extensive experience with SAP and CRM systems required; S/4Hana is a plus
• Excellent planning with multi-tasking capabilities, stakeholder management and influencing skills across functions and geographies.
• Business‑fluent English with excellent communication and collaboration skills to work with procurement, production, and logistics teams local and overseas.

Responsibilities

• Provide customer support throughout the inquiry-to-order stage, ensuring a seamless and positive experience that meets or exceeds their needs.
• Act as a key intermediary between customers (local and overseas) and internal stakeholders, ensuring clear, consistent communication throughout the order management process.
• Responsible for handling all customer inquiries associated with pre-sales, order handling, delivery, fulfillment, after-sales, payment/credit limits and contractual handling.
• Maintain up-to-date and accurate customer master data to facilitate efficient communication and seamless order processing.
• Manage all order entries through all relevant channels and customer portals such as e-shop, EDI etc. and support onboarding to those platforms.
• Handle escalations in complaint and warranty management and ensure efficient handling of complaints and recalls in line with regulatory requirements.
• Collaborate with procurement, production, logistics, and overseas teams to streamline workflows and ensure timely delivery.

Skills

Customer service

Communication

Multi-tasking

Stakeholder management

Education

Bachelor's degree in a related field

Tools

SAP

CRM systems

S/4HANA

Job description

HARTING Technology Group in Singapore seeks a Customer Service Specialist to support inquiry-to-order processes, maintain customer data, and assist in pricing and communications with customers worldwide.

You will collaborate with procurement, production, logistics and overseas teams to ensure timely order processing, accurate data, compliant handling of escalations, and onboarding to e-shop and EDI channels.