Global Cross-Border Success Manager

Airwallex; Singapore; Hybrid; SGD 90,000 - 150,000; Full time

Job summary

Airwallex Singapore is seeking a cross-border payments specialist to drive growth with large enterprise clients. You will manage key accounts, analyze market needs, and collaborate with product, R&D, and compliance teams to expand cross-border services.

Bring 3–5 years of relevant experience, strong communication, and a data-driven mindset to identify opportunities, resolve client issues, and optimize processes.

Qualifications

• 3–5 years of relevant industry experience, with preference given to candidates who have experience serving large enterprises.
• Detail-oriented, results-driven, with strong communication skills and logical thinking.
• Possess business acumen, able to proactively identify client needs and pain points, and explore business opportunities.
• Strong language expression skills both internally and externally, with strong capabilities in information and data collection, data analysis, and data sensitivity.
• Proactive, passionate, team-oriented, with strong learning ability and resilience under pressure.

Responsibilities

• In line with the company’s market strategy, achieve growth targets for cross-border payment business, take responsibility for in-depth maintenance of cross-border market clients, and explore clients’ scenario-based potential needs in the field of cross-border finance.
• Regularly follow up on merchants’ daily cross-border payment transactions, and understand and report on merchants’ operational status.
• Keep abreast of industry policies, trends, and relevant risk control and compliance requirements to promote the development of cross-border business.
• Collaborate with product, R&D, and other teams to collect, organize, and analyze market information, and provide timely feedback and suggestions.
• Efficiently and promptly resolve client issues, including but not limited to: pricing configuration, KYC/KYB, transaction monitoring, etc.
• Act as an expert to provide support in data analysis and optimization to promote clients’ business development.
• Maintain client relationships and explore new business opportunities.
• Drive the optimization or innovation of products, features, and processes.

Skills

Cross-border payments

Data analysis

Client relationship management

KYC/KYB awareness

Business acumen

Job description

Airwallex Singapore is seeking a cross-border payments specialist to drive growth with large enterprise clients. You will manage key accounts, analyze market needs, and collaborate with product, R&D, and compliance teams to expand cross-border services.

Bring 3–5 years of relevant experience, strong communication, and a data-driven mindset to identify opportunities, resolve client issues, and optimize processes.