Growth-Oriented SME Accounts Manager (Payments)

Airwallex

Singapore

On-site

SGD 70,000 - 110,000

Full time

14 days+

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Job summary

Airwallex in Singapore is seeking an experienced Account Manager to own and grow a portfolio of SME customers. You will build multi-threaded relationships with stakeholders across commercial, finance, operations, e-commerce, product and leadership teams to identify opportunities and drive upsell across cross-border payments, FX, payouts and Global Accounts.

You will lead consultative discovery, translate challenges into commercial solutions, and manage negotiations through activation and

Qualifications

4+ years in account/relationship management, customer success or similar commercial role.
Track record of driving revenue growth and wallet share within existing accounts.
Strong commercial drive and motivation to identify growth opportunities.
Confident in engaging with customers and stakeholders to understand needs.
Ability to build relationships across functions and seniority levels.
Consultative selling and discovery skills to map challenges to opportunities.
Strong verbal and written English communication.
Excellent problem-solving and cross-functional coordination.
Ability to collaborate with Sales, Product, Operations, Marketing and Strategy teams.
Comfort with learning new technology and using CRM/analytics tools.

Responsibilities

Own and grow a portfolio of customers within a specific industry in Singapore.
Build trusted, multi-threaded relationships with stakeholders across commercial, finance, operations, e-commerce, product and leadership teams.
Develop a deep understanding of each customer’s business model, payment flows, growth plans, KPIs and operational challenges.
Identify whitespace and growth opportunities using customer activity, data and product adoption.
Identify and qualify upsell and cross-sell opportunities across Airwallex product suite.
Lead consultative discovery conversations to understand needs and implementation requirements.
Translate customer challenges into relevant commercial solutions that increase wallet share and product usage.
Lead commercial discussions, manage objections, negotiate, and progress opportunities from qualification through adoption.
Partner with customers as they expand into new markets, supporting international collections/payments and spend management.
Educate customers on Airwallex products and proactively drive activation and ongoing adoption.
Collaborate with Sales, Product, Operations, Marketing, Strategy, Risk and Compliance to deliver solutions.
Monitor performance metrics post-launch and drive improvements to realised customer value.
Identify churn risks early and coordinate appropriate responses.
Maintain accurate account plans, pipeline, forecasts and notes in CRM.
Use data, analytics and AI-enabled tools to improve preparation, follow-ups and portfolio prioritisation.