Global Client Services Specialist - Insurance & Claims

Timeo -Performance; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Zohorecruit is currently recruiting a Client Services Officer for a Singapore-based role in the health insurance sector. The position involves handling claims, coordinating communications with insurers and clients, and managing billing processes for international providers.

The ideal candidate has 1–3 years of experience in insurance or medical services, strong communication skills, and fluency in English and Mandarin to liaise with Mandarin-speaking clients and counterparts.

Qualifications

• Experience in insurance or medical sector is an asset.
• Experience in an international environment is preferred.
• Positive mindset with a passion to deliver quality customer service.
• Resourceful, proactive, results-driven, attentive to detail and a good team player.

Responsibilities

• Evaluate and administer customer claims.
• Liaise with insurance companies, clients and service providers via telephone and email.
• Coordinate the direct billing process with international providers.
• Handle a portfolio of clients with expatriates stationed worldwide.
• Regulate healthcare costs for policyholders and third parties.
• Process e-claims and invoicing.

Skills

Customer service

Account management

Communication

Teamwork

Bilingual English/Mandarin

Job description

Zohorecruit is currently recruiting a Client Services Officer for a Singapore-based role in the health insurance sector. The position involves handling claims, coordinating communications with insurers and clients, and managing billing processes for international providers.

The ideal candidate has 1–3 years of experience in insurance or medical services, strong communication skills, and fluency in English and Mandarin to liaise with Mandarin-speaking clients and counterparts.