Global Accounts Leader: Strategic Logistics Growth

TVS Supply Chain Solutions – Global Forwarding Solutions; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

TVS Supply Chain Solutions – Global Forwarding Solutions in Singapore seeks a seasoned strategic account leader to drive multi-country freight forwarding and contract logistics programs. You will own key accounts, shape global plans, and push value through cross-functional collaboration across regions and units.

The role requires 10–12 years in freight forwarding or contract logistics, a relevant degree, and strong skills in customer and vendor management, negotiation, and presentation.

Qualifications

• Degree in Marketing, Logistics, Supply Chain Management or equivalent.
• 10 - 12 years experience in Freight Forwarding or Contract Logistics Industry.
• Good working relationships with customers, vendors & agents.
• Good market intelligence.
• Contract Logistics and other Supply Chain Solutions.
• Strong Customer Management.
• Strong Vendor Management.
• Strong Business Negotiation.
• Strong Presentation.
• Good knowledge and specialization in certain industry verticals is preferable.
• Good knowledge of Customer Management Systems including Salesforce and other engagement platforms.
• Working knowledge of Cargowise.
• Strong Interpersonal Skills.
• Strong Teamwork.
• Good Creative Thinking and Innovation.
• Strong Service Orientation.
• Strong Change Management.
• Strong Strategic Planning & Execution.

Responsibilities

• Serve as the primary global contact and relationship owner for assigned key accounts, ensuring governance and performance management across regions.
• Develop and execute global account plans aligned with customer objectives and company priorities.
• Identify opportunities for cross-selling integrated freight forwarding and contract logistics solutions.
• Facilitate global account reviews and strategic alignment sessions with customer and internal stakeholders.
• Build multi-level relationships to strengthen trust and collaboration with the customer.
• Act as escalation point for service, operational, and billing matters.
• Translate customer feedback and metrics into actionable improvements.
• Drive account profitability through pricing governance and cost control.
• Negotiate long-term agreements and renewals to safeguard commercial sustainability.
• Partner with country operations to deliver seamless implementation and improvements.
• Oversee SOPs to ensure alignment with SLAs and KPIs.

Skills

Strategic account management

Customer relationship management

Negotiation

Cross-functional collaboration

Strong presentation

Education

Degree in Marketing, Logistics, Supply Chain Management or equivalent

Tools

Salesforce

Cargowise

Job description

TVS Supply Chain Solutions – Global Forwarding Solutions in Singapore seeks a seasoned strategic account leader to drive multi-country freight forwarding and contract logistics programs. You will own key accounts, shape global plans, and push value through cross-functional collaboration across regions and units.

The role requires 10–12 years in freight forwarding or contract logistics, a relevant degree, and strong skills in customer and vendor management, negotiation, and presentation.