General Manager | Claudine

The Lo & Behold Group; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Medical coverage

Insurance

Dining discounts

Long-service sabbaticals

Job summary

Claudine at The Lo & Behold Group oversees Claudine; a French neo-brasserie on Dempsey Hill, driving guest experience and nurturing the team. The leader shapes operations, while aligning with the group’s mission and values to deliver exceptional hospitality.

The role emphasizes setting operating standards, safeguarding quality and safety, and building staff development pipelines with the Talent Team to sustain growth and recognize achievements.

Qualifications

• Leadership experience in hospitality or F&B operations.
• Proven ability to drive performance and set clear standards.
• Strong people management and coaching skills.
• Customer-centric mindset with emphasis on service quality.

Responsibilities

• Oversee overall operational and business performance of the venue.
• Collaborate with General Manager to set goals and OKRs.
• Lead teams to achieve venue objectives and maintain standards.
• Ensure compliance with food safety, licensing, and hygiene regulations.
• Develop staff training plans and coordinate with Talent Team.

Job description

Claudine is a French neo-brasserie by Chef Julien Royer, located on Dempsey Hill. Claudine presents an intimate side of French cuisine and genuine hospitality, inspired by the joys of home.

Claudine is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022 to2026) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

As a leader, you willbe in a position to have a lasting impact on people: through shaping the guest experience and nurturing your team.

You'll be in charge of:

General Management

• Drive the overall operational and business performance
• Work with the General Managerto develop goals (commercial and non-commercial) for the venue with clear Objectives and Key Results (OKRs)
• Lead the teams to achieve the OKRs set out for the venue
• Set and communicate clear operating standards
• Ensure that the teams execute based on these operating standards
• Ensures team alignment with the venue’s and group’s mission and values
• Ensure quality, operating, and hygiene standards are met
• Monitor venue adherence to all licensing laws regarding the service of food and beverage, public and employee safety while in compliance with local food safety standards

Talent & Financial Management

• Conceptualizing staff development plans according to the needs of the business
• Implementing training strategies for the venue with the support of the Talent Team
• Work with the Talent Team regarding employee movements and performance feedback

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms