General Manager | Claudine

Lobehold; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Staff dining discounts

Milestone celebrations

One month sabbatical for long service

Job summary

The Lo and Behold Group is seeking a dynamic General Manager for Claudine at Dempsey Hill to drive the venue's overall operations, guest experience, and financial performance.

You will lead a passionate team, set operating standards, and collaborate with the talent team to develop staff, while upholding the group’s values and ensuring compliance with safety and licensing requirements.

Qualifications

• Experience leading large hospitality teams in a premium or fine-dining context.
• Ability to translate guest experience insights into operating standards.
• Strong commercial acumen and ability to drive revenue growth while maintaining quality.

Responsibilities

• Drive the overall operational and business performance of the venue.
• Lead the venue to achieve OKRs in collaboration with the General Manager.
• Set and communicate clear operating standards and ensure their execution.
• Ensure compliance with licensing, safety, and hygiene standards.
• Develop staff through training and performance feedback in partnership with Talent Team.

Skills

Leadership

Strategic planning

People management

Operations management

Communication

Job description

Claudine is a French neo-brasserie by Chef Julien Royer, located on Dempsey Hill. Claudine presents an intimate side of French cuisine and genuine hospitality, inspired by the joys of home.

Claudine is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022 to2026) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

As a leader, you willbe in a position to have a lasting impact on people: through shaping the guest experience and nurturing your team.

You’ll be in charge of:

General Management

• Drive the overall operational and business performance
• Work with the General Managerto develop goals (commercial and non-commercial) for the venue with clear Objectives and Key Results (OKRs)
• Lead the teams to achieve the OKRs set out for the venue
• Set and communicate clear operating standards
• Ensure that the teams execute based on these operating standards
• Ensures team alignment with the venue’s and group’s mission and values
• Ensure quality, operating, and hygiene standards are met
• Monitor venue adherence to all licensing laws regarding the service of food and beverage, public and employee safety while in compliance with local food safety standards

Talent & Financial Management

• Conceptualizing staff development plans according to the needs of the business
• Implementing training strategies for the venue with the support of the Talent Team
• Work with the Talent Team regarding employee movements and performance feedback

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Should your application progress to the next stage, we will be in contact to arrange for an interview.