General Manager

UNITED PEST & VECTOR MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

UNITED PEST & VECTOR MANAGEMENT PTE. LTD. in Singapore seeks a hands-on General Manager to run daily operations and drive growth through digital marketing and data-driven decisions.

You will own P&L, generate online leads, manage a small field team, inspect sites, quote jobs, and stay customer-focused. Pest control experience is a plus; strong operations and commercial mindset are essential.

Qualifications

• Experience supervising or coordinating a service, field-operations or trade business and driving results.
• Ability to plan and schedule a field team and keep jobs on time and to standard.
• Confidence dealing with customers directly—site visits, quotes and negotiations.
• Commercial judgement: pricing, costs, margins and chasing receivables.
• Hands-on with fieldwork; not a desk-based management role.
• Willingness to learn pest control and obtain relevant certification.
• Valid Class 3 driving licence for islandwide travel.
• Excellent spoken and written English for proposals and marketing output.

Responsibilities

• Plan and oversee residential, commercial and emergency pest control jobs.
• Schedule technicians daily by workload, location and urgency.
• Review service reports; monitor quality and callback rate.
• Manage stock and procurement of chemicals, equipment and vehicles.
• Conduct site inspections, prepare quotations and support the team in the field.

Skills

Leadership

Operations management

Digital marketing

Data-driven decisions

Customer relations

Budgeting

Team coordination

Strategic planning

Tools

Power BI

Google Ads

Facebook/Instagram Ads

Excel

WordPress / CMS

Job description

About the Role

We are a Singapore pest control company looking for ahands-on General Manager to run the business day to day and grow it through digital marketing and data-driven decisions.

You will own the profit-and-loss account, generate leads online, keep a small field team scheduled, safe and productive, and be measured on revenue, gross margin, cost per acquired customer and customer retention. This is a working role - you will meet customers, inspect sites and quote jobs yourself, not manage from a desk.

Pest control experience is an advantage, but we are open to strong operations and commercial managers from other service or field-based industries.

Key Responsibilities

Operations & Service Delivery

• Plan and oversee residential, commercial and emergency pest control jobs
• Schedule technicians daily by workload, location, treatment type and urgency
• Review job sheets, service reports and treatment records; monitor callback rate and service quality
• Manage stock and procurement of chemicals, baits, equipment, PPE and vehicles
• Conduct site inspections, prepare quotations and support the team in the field when demand is high

Sales & Customer Management

• Convert enquiries from online, phone and referral channels into confirmed jobs
• Quote and negotiate one-off treatments and recurring contracts while protecting margin
• Target F&B outlets, offices, warehouses, retail, condominiums, construction sites and property managers
• Handle escalated complaints, warranty claims and service recovery personally
• Conduct service reviews with contract customers and secure renewals

Digital Marketing & Content

• Own the company's website, Google Business Profile, Facebook, Instagram, TikTok and WhatsApp Business presence
• Run Google Ads and Meta / TikTok Ads: budgets, targeting, creative testing, bid management
• Manage local SEO - service pages, location pages, reviews, structured data
• Produce short-form video and photo content on site; use AI tools for scripting, editing, voice-over, subtitles and copywriting
• Respond to enquiries, reviews and messages across all channels within defined response times

Data, Reporting & Automation

• Build and maintain a Power BI dashboard covering revenue, gross margin, job costs, lead sources, conversion, technician utilisation and receivables
• Consolidate data from accounting, CRM, Google Analytics 4, Search Console and ad platforms into one reporting model
• Track cost per lead, cost per acquired customer, gross profit per job and contract renewal rate
• Deliver a monthly management pack to the Directors with commentary and recommended actions
• Automate lead capture, appointment reminders, follow-ups, review requests and renewal notices using tools such as Zapier, Make or n8n

P&L, Compliance & People

• Full accountability for revenue, gross profit, operating costs, cash flow and net profit
• Set pricing, monitor job-level profitability, control overheads and chase receivables
• Ensure compliance with NEA licensing, vector control requirements, WSH obligations, chemical handling rules and PDPA
• Recruit, train, schedule and supervise technicians, sales and admin staff

Requirements - Essential

• Experience supervising or coordinating a team in a service, field-operations or trade business - we are interested in what you have run and what you achieved, not the number of years on your resume
• Abilityto plan and schedule a field team, and to keep jobs running on time and to standard
• Confidence dealing with customers directly - site visits, quotations, negotiation and complaint handling
• Commercial judgement: comfortable with pricing, costs, margin and chasing outstanding payments
• Willingness to be hands‑on and work outside an office; this is not a desk-based management role
• Willingness to learn the technical side of pest control and obtain the relevant certification
• Valid Class 3 driving licence - the role requires independent travel to customer sites islandwide
• Strong spoken and written English - required for customer proposals, regulatory documentation and all marketing output

Requirements - Advantageous

• Experience in the pest control industry, including knowledge of common Singapore pests, treatment methods, chemicals, dosage and application equipment
• Familiarity with NEA licensing, vector control requirements and inspection documentation
• Pest management certification or vector control competency training
• Experience servicing F&B, property management or facilities clients
• Proven P&L or budget ownership
• Working knowledge of digital marketing: Google Ads, Meta / TikTok Ads, local SEO and Google Business Profile
• Strong Excel skills and comfort working with business data and reports
• Practical use of AI tools (ChatGPT, Claude or similar) for content, copywriting and analysis
• Power BI dashboard building, Power Query and DAX
• Short-form video production and editing
• WordPressor CMS websit