Operations Supervisor

THE PESTMAN, PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

THE PESTMAN, PTE LTD in Singapore is seeking a Pest Control Supervisor to support the Operations Manager with regular QC inspections and to supervise Technicians in delivering high-quality pest control services.

You will conduct site surveys, coordinate manpower, review customer feedback, and prepare reports while maintaining safety and regulatory compliance across sites; travel between customer sites is expected when required.

Qualifications

• Relevant experience in pest control, environmental services, facilities management, or field operations.
• Prior supervisory or team-leading experience.
• Strong leadership and people-management skills.
• Strong customer service, communication, and problem-solving skills.
• Able to prepare basic reports and maintain operational documentation.
• Willingness to travel between customer sites and provide operational support when required.

Responsibilities

• Assist Operations Manager in QC inspections to ensure service standards and operations.
• Supervise Technicians to resolve customer service issues, technical problems, and operational challenges.
• Conduct site surveys for new and existing customers to determine pest control requirements and scope.
• Monitor customer feedback and ensure timely follow-up and corrective actions.
• Supervise daily Technicians' activities, attendance, and conduct.
• Assist with employee feedback and grievances, escalating as needed.
• Provide on-the-job training and coaching to improve technical competency and service quality.
• Prepare service and inspection reports and other operational documentation.
• Coordinate daily manpower deployment and schedules for site coverage.
• Provide pest control duties during shortages or emergencies.
• Inspect vehicles, PPE, equipment, and chemicals for proper maintenance.
• Ensure compliance with procedures, safety rules, and regulatory standards.
• Investigate service issues and follow up corrective actions.
• Liaise with customers and teams to ensure smooth service delivery.
• Perform other duties as assigned by Head of Operations or Management.

Skills

Leadership

People management

Customer service

Communication

Problem-solving

Documentation

On-the-job training

Education

NEA VCT Licence

Driving licence

Job description

Job Responsibilities

• Assist the Operations Manager in conducting regular Quality Control (QC) inspections to ensure service standards and operational requirements are met.
• Supervise, guide, and support Technicians in resolving customer service issues, technical problems, and operational challenges.
• Conduct site surveys and assessments for new and existing customers to determine pest control requirements, scope of work, manpower needs, and treatment recommendations.
• Monitor and respond to customer feedback and complaints, ensuring timely follow-up and appropriate corrective actions.
• Supervise the daily activities and performance of Technicians, including work quality, attendance, punctuality, conduct, and adherence to operational procedures.
• Assist in handling employee feedback and grievances, and elevate matters to the Operations Manager or People & Organization team where necessary.
• Conduct on-the-job training, coaching, and guidance for Technicians to improve technical competency, service quality, and work performance.
• Prepare and submit service reports, inspection findings, customer feedback reports, incident reports, and other operational documentation as required.
• Coordinate and support daily manpower deployment and work schedules to ensure adequate site coverage and continuity of service.
• Provide operational coverage and perform pest control duties when required due to manpower shortages, employee absence, or operational requirements.
• Conduct routine and random inspections of company vehicles, pest control equipment, PPE, chemicals, and other operational assets to ensure they are properly maintained and used.
• Ensure Technicians comply with company procedures, workplace safety requirements, customer requirements, and applicable regulatory standards.
• Assist in investigating service issues, incidents, and operational non-conformities and follow up on corrective and preventive actions.
• Liaise with customers, Technicians, and internal stakeholders on operational matters to ensure smooth service delivery.
• Perform any other related duties as assigned by the Head of Operations or Management.

Job Requirements

• Relevant experience in pest control, environmental services, facilities management, or field operations is preferred.
• Prior experience in a supervisory or team-leading capacity will be an advantage.
• Good leadership and people-management skills with the ability to guide and manage field-based employees.
• Strong customer service, communication, and problem-solving skills.
• Responsible, hands-on, service-oriented, and able to work independently in a fast-paced operational environment.
• Able to prepare basic reports and maintain accurate operational documentation.
• A valid NEA Vector Control Technician (VCT) Licence is preferred.
• Possession of a valid Class 2B/2A/2 and/or Class 3 driving licence is preferred.
• Willingness to travel between customer sites and provide operational support when required.