Operations Supervisor

PESTBUSTERS PTE LTD; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

PESTBUSTERS PTE LTD in Singapore seeks an Operations Supervisor to oversee pest control field teams, ensure service quality, and manage daily operations. This role focuses on leadership, safety, and regulatory compliance.

You will conduct QC inspections, train Technicians, coordinate schedules and manpower, review service and incident reports, and liaise with customers to resolve issues and drive continuous improvement. Travel to customer sites is expected.

Qualifications

• Experience in pest control or environmental services preferred.
• Supervisory or team-leading experience advantageous.
• Strong leadership and people-management skills.

Responsibilities

• Assist the Operations Manager in QC inspections to ensure service standards are met.
• Supervise Technicians in resolving customer service issues and operational challenges.
• Conduct site surveys to determine pest control requirements and scope of work.
• Monitor customer feedback and follow up with corrective actions.
• Oversee daily activities of Technicians, including attendance and conduct.
• Coordinate manpower deployment and provide on-site support when needed.
• Conduct on-the-job training and guidance for Technicians.
• Prepare service and inspection reports and other operational documentation.
• Ensure compliance with safety, regulatory standards and company procedures.
• Liaise with customers and internal stakeholders to ensure smooth service delivery.

Skills

Leadership

Team supervision

Customer service

Problem solving

Communication

Operational excellence

Job description

Job Responsibilities

• Assist the Operations Manager in conducting regular Quality Control (QC) inspections to ensure service standards and operational requirements are met.
• Supervise, guide, and support Technicians in resolving customer service issues, technical problems, and operational challenges.
• Conduct site surveys and assessments for new and existing customers to determine pest control requirements, scope of work, manpower needs, and treatment recommendations.
• Monitor and respond to customer feedback and complaints, ensuring timely follow-up and appropriate corrective actions.
• Supervise the daily activities and performance of Technicians, including work quality, attendance, punctuality, conduct, and adherence to operational procedures.
• Assist in handling employee feedback and grievances, and elevate matters to the Operations Manager or People & Organization team where necessary.
• Conduct on-the-job training, coaching, and guidance for Technicians to improve technical competency, service quality, and work performance.
• Prepare and submit service reports, inspection findings, customer feedback reports, incident reports, and other operational documentation as required.
• Coordinate and support daily manpower deployment and work schedules to ensure adequate site coverage and continuity of service.
• Provide operational coverage and perform pest control duties when required due to manpower shortages, employee absence, or operational requirements.
• Conduct routine and random inspections of company vehicles, pest control equipment, PPE, chemicals, and other operational assets to ensure they are properly maintained and used.
• Ensure Technicians comply with company procedures, workplace safety requirements, customer requirements, and applicable regulatory standards.
• Assist in investigating service issues, incidents, and operational non-conformities and follow up on corrective and preventive actions.
• Liaise with customers, Technicians, and internal stakeholders on operational matters to ensure smooth service delivery.
• Perform any other related duties as assigned by the Head of Operations or Management.

Job Requirements

• Relevant experience in pest control, environmental services, facilities management, or field operations is preferred.
• Prior experience in a supervisory or team-leading capacity will be an advantage.
• Good leadership and people-management skills with the ability to guide and manage field-based employees.
• Strong customer service, communication, and problem-solving skills.
• Responsible, hands-on, service-oriented, and able to work independently in a fast-paced operational environment.
• Able to prepare basic reports and maintain accurate operational documentation.
• A valid NEA Vector Control Technician (VCT) Licence is preferred.
• Possession of a valid Class 2B/2A/2 and/or Class 3 driving licence is preferred.
• Willingness to travel between customer sites and provide operational support when required.