General Insurance Customer Care & Claims Specialist

Recruit Express Pte Ltd; Singapore; In loco; SGD 28.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Permanent role

Structured training

Central location near MRT

Descrizione del lavoro

Recruit Express Pte Ltd in Singapore is seeking a Customer Service Executive to support policyholders and intermediaries with enquiries and policy servicing. You will handle inquiries by phone, email and chat, and assist with changes, renewals and endorsements to deliver a smooth customer experience.

You will coordinate with underwriting and claims teams, maintain accurate records in the policy system, and strive to meet service targets and quality standards.

Competenze

• Diploma or degree in Business, Insurance or a related discipline.
• Experience in customer service, insurance or financial services is an advantage.
• Knowledge of general or motor insurance is an advantage.
• Proficient in Microsoft Office.
• Meticulous with strong attention to detail and good stakeholder engagement.
• Patient and customer-focused; team player who can meet service targets.

Mansioni

• Handle customer and intermediary enquiries by phone, email and chat
• Process policy changes, renewals, endorsements and cancellations accurately
• Provide updates and support on claims and documentation
• Resolve complaints and escalate complex cases promptly
• Explain insurance products and coverage clearly to customers
• Maintain accurate customer records in the policy system
• Coordinate with underwriting and claims teams to resolve cases
• Meet service level targets and quality standards
• Identify recurring issues and suggest service improvements
• Support ad hoc customer service and administrative tasks

Conoscenze

Customer service

Stakeholder engagement

Team player

Patient oriented

Attention to detail

Formazione

Diploma or Degree in Business/Insurance

Strumenti

Microsoft Office

Descrizione del lavoro

Recruit Express Pte Ltd in Singapore is seeking a Customer Service Executive to support policyholders and intermediaries with enquiries and policy servicing. You will handle inquiries by phone, email and chat, and assist with changes, renewals and endorsements to deliver a smooth customer experience.

You will coordinate with underwriting and claims teams, maintain accurate records in the policy system, and strive to meet service targets and quality standards.